Your day to day :
The Service Architect is responsible for the definition and design of the specific service elements of the Customer Solution for managed services and outsource solutions, offered to our VGE clients.
The Service Architecture team members typically represent a design tower in a complex solution where the Service Architect will work as part of a virtual team reporting to an overall Solution Authority
With these activities you will have a great impact on our business :
Capture and interpret customer service requirements, and design standard solutions to meet these customer requirements.
Identify and document any risks to the solution and build accurate scalable cost models as input into pricing strategy Produce the service design for assigned solution elements and drive global SLAs and service standards
Document service solution in RFP responses, proposals and High Level Solution Designs and Customer Statement of Work documentation.
Work with the assigned lead solution authority to ensure solutions are deliverable in timeframes committed and have passed all appropriate VGE solution governance.
Solutions should be scalable, repeatable, and utilizing existing standard services
With these skills you are a great candidate :
International experience desirable (working internationally and / or working with global solutions)
Educated to first degree level in a related field or equivalent experience
ITIL v3 Foundation / above
Unified Comms including IPT, SIP, IM, Email and Video Conferencing
LAN Technology (Ethernet, Wi-Fi)
WAN Access Technologies (e.g. xDSL, Ethernet, SDH, MPLS)
Internet Access solutions
Network Monitoring & Optimisation
Mobility and Mobile Data Services
3+ year’s experience in dealing with large corporate customers in a pre-sales design or consultancy role
Sounds like the perfect job? We’ve got even more to offer :
Work from Home You can get to work remotely from anywhere you choose!
Medical and dental services
Dedicated employee phone subscription
Special discounts for gyms and retailers
You get to work with tried and trusted web-technology
Getting in on the ground floor of an technology changing company
The future is exciting.Ready?