At Alexa Shopping, we strive to enable shopping in everyday life. We allow customers to instantly order whatever they need, by simply interacting with their Smart Devices such as Amazon Show, Spot, Echo, Dot or Tap.
Our Services allow you to shop, no matter where you are or what you are doing, you can go from 'I want that' to 'that's on the way' in a matter of seconds.
We are seeking the industry's best to help us create new ways to interact, search and shop. Join us, and you will be taking part in changing the future of everyday life.
We are seeking an Operations leader to join and lead our Alexa Shopping Operations team. The Operations Manager will be responsible for providing the overall management for a large operations team, which plays a critical role in improving Alexa shopping experience for customers.
The Operations Manager will :
Work with stakeholders across the globe to transition processes and run it on an ongoing basis
Own and drive operational and business goals / metrics for the team owned
Manage the team of Managers and ensure high service delivery and execution
Manage the organization structure, and continuously look to align with scope of work, skill requirement, and budget
Own end-to-end service delivery and planning, which includes infrastructure, staffing models, resource hiring, and optimizing utilization
Establish measurement, reporting, and delivery management processes for effective accomplishment of goals
Establish & drive business communication and reviews with senior stakeholders
Set a high quality bar and continuously reinforce a culture of quality and innovation
Own the budgeting for the team
Drive continuous focus on process excellence and automation. Provide inputs for technology roadmap for tool-development projects to improve process efficiency, quality and end-customer impact
Set high hiring and performance bar, and drive performance management strategy, create mechanisms to measure and benchmark talent at various levels in the function, identify top talent and create leadership pipeline for self and all levels in the team