Program Manager
Booking.com
Bucharest, Romania
2 zile în urmă

Booking Holdings Romania is a Center of Excellence based in Bucharest, Romania and was created to support the increasing business demands of the Booking Holdings Brands.

The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of our Brands.

As part of our Booking Holdings Romania team, you will have the opportunity to be a part of the world’s leading provider of online travel, with a mission of making it easier for everyone to experience the world through six-primary consumer facing brands : Booking.

com, Priceline, Agoda, KAYAK, OpenTable and Rentalcars.com.

About the role

Booking Holdings is looking for a Program Manager to support the development and execution of our Center of Excellence at Bucharest, Romania.

The Bucharest / Romania COE is a key enabler of our global talent strategy for several technology functions such as Cybersecurity, Fraud monitoring / analytics, IT etc.

A key enabler of success is the establishment of strong program management capabilities and solutions in the Bucharest COE organization as well as the COE Program team.

The Program Manager role is responsible for leading various workstreams that are focused on the build and the run of the Bucharest COE and the COE Program team.

This would involve strong project / program management capabilities, executing strategic initiatives, working with and coaching various functional teams, establishing new processes as needed and driving change management.

Benefits (beyond your salary) :

  • 23 vacation days per year so you can explore the world
  • Health insurance
  • Meal vouchers
  • Performance-based bonuses to reward your hard work.
  • International environment full of open, creative and passionate people
  • Learning and development opportunities to grow your skill-set and future career
  • What you’ll be doing :

  • Provide technical and / or business consultative leadership for Program Management and Project Management functions
  • Identifies key projects and programs for the Romania COE. Ensures and supports successful implementation of various programs;
  • Monitors program delivery and provides coaching, counseling, and motivation to maximize engagement with key stakeholders

  • Partners with third-party vendors as needed to drive program execution. Coordinates with vendor teams to track SLAs, OLAs, new services / headcount additions, contract governance etc.
  • Creates strong business cases through robust assumption gathering and messaging that articulates the value propositions of a particular program / project
  • Responsible for the effective management of the life cycle of all projects from start to end
  • Proactively identifies and provides input into the development and improvement of Project Management strategies, policies, procedures, standards, methods including tools and templates
  • Prepares, maintains and presents timely and comprehensive activity / progress / status reports to leadership
  • Assist the leadership to develop and establish a strong Delivery Centers of Excellence (COE) operating model, program roadmap, and build an at-scale world class COE organization
  • Contribute to overall Delivery Centers of Excellence (COE) strategy and direction setting
  • Provides support locally within the Bucharest COE organization e.g. summarizing KPIs / metrics, coordinating all-hands and town-halls
  • Leads functional stakeholder engagement for brand functions utilizing Bucharest / Romania COE
  • Provides operations support as and when needed to get things done e.g. local HR / IT / Finance coordination
  • Introduces / brings new capabilities to the COE organization (e.g. RPA, cross-brand initiatives etc.)
  • Supports COE leadership team with operations support as appropriate
  • Plans and executes surveys / dashboards to seek stakeholder feedback on COE effectiveness and improvement area
  • New function support Drive / coordinate the establishment of a new service line at BucharestCoordinate with TA team on market mapping;
  • coordinate with comp and ben teamEngage with brand functions / functional stakeholders

    What skills do you need :

  • Substantial knowledge (5+ years) managing talent sourcing projects for Fortune 500 companies and / or experience of working (or managing) with IT outsourcing / BPO vendors is an added plus
  • Expertise in technology, managed complex IT or Product portfolios. BPO / Global Business Service / Shared Service setup and operations.
  • Setting up Centers to deliver on a specific technical expertise.

  • Superior problem-solving skills, leadership qualities, ability to influence, communications, consulting, and team / interpersonal skills.
  • Ability to work collaboratively with others from any functional area, background, or location to influence thinking, and gain acceptance.

    Ability to comfortably work with both technical and non-technical audiences and to work with and through all levels in an organization.

  • Outstanding ability to diagnose problems that may be related to process, technology, strategy, or people and to put in place a clear plan to overcome the problem.
  • Solid financial acumen and ability to develop robust business cases that support new or improved project proposals
  • International experience : Self-awareness of communication style and cultural differences.
  • Consultative style : Ability to formulate and articulate a perspective and present it in a manner that generates understanding and alignment.
  • Self-motivated and capable of operating independently with limited oversight. Strong sense of personal accountability for work tasks.
  • Comfortable acting in a role both as individual contributor and influencer
  • Comfort dealing with ambiguity and a fast-paced entrepreneurial environment
  • Why join us?

  • Booking Holdings (NASDAQ : BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands Booking.
  • com, KAYAK, priceline, agoda.com, Rentalcars.com, and OpenTable.

  • The mission of Booking Holdings is to make it easier for everyone to experience the world. This role with Booking Holdings Romania will be working closely with our various brands :
  • Booking.com : Booking.com is a global online leader in connecting travelers with the widest choice of incredible places to stay.
  • Priceline : Priceline is a leader in online discount travel. HQ : Norwalk, Connecticut
  • Agoda : Agoda is a leading global online accommodations provider based in the heart of Asia. HQ : Singapore
  • Rentalcars.com : Rentalcars.com is operated as part of Booking.com and offers online rental car reservation services. HQ : Manchester, England
  • KAYAK : KAYAK provides an online price comparison service (often referred to as a meta-search ) that allows consumers to easily search and compare travel itineraries and prices.
  • HQ : Stamford, Connecticut

  • OpenTable : OpenTable is a leading brand for booking online restaurant reservations. HQ : San Francisco, California
  • At Booking Holdings we help our customers to reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us.
  • We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

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