Enterprise Technical Support Senior Analyst - Programming
SonicWall
Bucharest, Romania
5 zile în urmă

Ready to do your part in the cyber arms race? SonicWall offers fun, high-energy work environments at the leading edge of technology, networking and cybersecurity.

Whether you’re in sales, marketing, engineering, product management, technical support or finance, you’ll have real opportunities to help protect more than 500,000 organizations across the globe.

If you’re ready for a career that can impact change and not just another job join one of committed and enthusiastic SonicWall teams in offices around the world.

The Support Delivery Team is a high-performance group of engineers supporting business critical customer environments. The Support Delivery team is responsible for the front-line support and is expected to implement and optimize performance that will bring SonicWall to the forefront in the industry.

This role will provide security and infrastructure support across SonicWall enterprise customers. You will work directly with internal SonicWall engineering teams and SonicWall partners and customers supporting their enterprise environment to ensure optimal network performance and security.

You will work with customers to resolve network issues with an intense focus on complete resolution and perform root cause analysis on network incidents, performance, and security concerns leveraging your technical experience and knowledge.

Responsibilities :

  • Support SonicWall’s customers and ensure SonicWall security products are operating efficiently
  • Respond to customer issues with clear communications, technical creativity, and a commitment to problem resolution.
  • Work with cross functional teams to analyze customer issues, determine root cause, and recommend solutions.
  • Manage critical situations by driving cross functional collaboration across functions and geographies.
  • Regularly update management and peers on status of open issues, incidents, planned installations and upgrades

  • Respond to customer-initiated network security reviews and audits.
  • Recreate reported issues in lab with customer’s configuration and topology
  • Work with QA and develop engineering teams to investigate and resolve software and hardware defects
  • Perform patch qualification related tasks
  • Continuous Network security assessment and network security implementation.
  • Contribute to our Network Automation capabilities by building and running scripts / programs.
  • Required Qualifications :

  • Solid track record with prior technical roles in network engineering, enterprise support, service and engagement
  • Good analysis and debugging skill
  • Strong knowledge of software QA methodologies, tools, and processes
  • Good understanding of networking concepts, L2-L7 protocols
  • Experience in testing container technologies (Docker, Kubernetes)
  • Excellent coding skills (C and Python).
  • Deep understanding of complex network topologies, performance, scale, and security.
  • 5 or more years of experience in technology roles with a focus on enterprise network design, deployment, and operations of leading enterprise networking platforms
  • Solid understanding of cloud and virtualization platform networking concepts
  • Experience with Linux systems administration, shell scripting and / or other scripting languages
  • Comfortable working flexible work hours
  • Must be highly responsive and possess great problem-solving and commutation skills
  • Detailed and proactive, highly productive, and effective, and perform your duties with flexibility and enthusiasm
  • Manage multiple tasks and set priorities with a focus on customer satisfaction
  • Able to interpret and resolve customer problem reports and performance requirements
  • A high integrity can-do attitude team player with the ability to work well with all internal / external teams with pro-active sharing of knowledge and a strong sense of urgency
  • BS preferred in Engineering, Computer Science, or related discipline.
  • SonicWall provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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