Senior Customer Experience Specialist
Honeywell
3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, BUCURESTI, 020339, Romania
6 zile în urmă

Deliver business value through Right and Fast partnership

The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

We have an opportunity for a Sr Customer Experience Specialist role to join our Performance Materials and Technologies team in Bucharest .

Work as part of a successful Order Management Team (OMT) team responsible for delivering all aspects of Order Management administration.

Stay in sync with business processes and controls to deliver outstanding’ customer service and order management fulfilment.

Main responsibilities :

  • Successful and timely booking and lifecycle handling of all product orders. Support local office support with all required administration activities.
  • Work within guidelines of Global policies and processes

  • Customer order processing in ERP system; Ensure good document control. Generate Standard Sales Orders; Warranty Orders; RMA orders
  • Requisitioning parts, materials, services. Order Acknowledgement
  • Logistics Activities- coordinating with Factories for arranging deliveries
  • Respect all the HSE rules
  • Qualifications :

  • Preferred minimum of 1 years’ experience in a Customer Services environment / order management, hands-on experience, preferably with contract administration expertise
  • Must have completed Post-Secondary education
  • Experience with Salesforce.com, SAP and SharePoint will help you on your daily activity as you’ll be responsible for updating customer accounts (submitting requests in SAP for customer creation / extension / amendment), responsible for creating / extending materials in SAP operating system, responsible for correct input in ERP : technical and commercial details, quantities, sales and acquisition price, terms and conditions of delivery (in accordance with Honeywell's general contracts);
  • Customer and results oriented. Ability to get along with a wide variety of customers in various countries
  • English Proficient
  • We Offer :

  • A culture that fosters inclusion, diversity and innovation
  • Market specific training and ongoing personal development
  • Career growth opportunities;
  • Experienced leaders to support your professional development;
  • International work environment;
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

    Please contact us to request accommodation.

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