Incident Management with French
Accenture
Bucharest, Romania
6 zile în urmă

Job Description

Accenture is looking for new colleagues in our team of enthusiasts that enjoy delivering the best practices and learning from the best!

Incident Manager with French Job responsibilities :

Responds to the incidents / issues reported by Customer predominantlythrough Voice Interaction and also through email, chat & remote support.

Identifies, investigate and diagnose the issue and take necessary actionviz resolves or assigns the issue to right assignment group.

Follows the incident life cycle as defined by process viz logging theincident with proper priority, categorization and documentation, performsfollow up on all necessary incidents as defied in process with customer toensure timely closure.

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Ideal Candidate :

  • Fluency in French and English, both written & spoken;
  • Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
  • Verbal and written communication skills;
  • Active listening skills;
  • Detail-oriented and analytical;
  • Positive can-do’ approach;
  • Problem solving and analysis;
  • Customer service orientation.
  • Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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