Customer Support with German
APT RESOURCES & SERVICES SRL
Bucuresti
‎în urmă cu 21 ore
source : EJOBS GROUP

Candidatul ideal

For our client, a global leader in customer experience management, that has been connecting customers with the world’s most successful companies, we are looking for a Customer Support with German and English .

What we are looking for :

  • Advanced (C1 / C2 level) of German language (plus B2 level English);
  • Minimum 6 months previous experience (background in Customer Support in either retail or contact center);
  • Focus on Customer Loyalty;
  • Motivation;
  • Strong verbal and written communication skills;
  • Professionalism and teamwork;
  • Attention to detail and ability to interpret information making sound recommendations.

    Responsibilities

  • Supporting the Customers : Inbound / Outbound Phone, Chat, Email, understand our customers to provide workable solutions;
  • Ownership : You will aim to understand customer needs delivering the right solution first time, every time;
  • Partner education : You will enable our Partners to optimize their property listing(s) potential through education, position relevant products, tools or services;
  • Traveler education : Inform our Travelers how to search, enquire, book and stay at one of our 2 million unique places to stay;
  • Markets : Supporting our German speaking customers, partners or travelers;
  • Participation : Share feedback with Management on issues related to performance, team morale and customer insights.

    What we offer :

  • Attractive salary;
  • Meal tickets;
  • Private medical insurance;
  • Performance bonus;
  • A young and dynamic team and opportunities to grow.

    201002IV

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