Requisition ID : 20770

With in-depth expertise on each HTR functional area, including systems and tools, the Subject Matter Expert (aka Process Improvement Specialist) is supporting the Process Improvement Manager on improvement opportunity identification and on execution of the HTR roadmap (process migrations, IT implementations, process standardization and simplification, operational excellence initiatives).

Service Delivery

Create / update process maps and service catalogues

Track the inventory of process documentation available at the tower level and coordinate with GBS managers the regular updates and business reviews and approvals

Develop training materials, learning paths and control mechanism around knowledge on the floor

Develop means and methods of capturing, processing, anaysing and reporting on the current process and team performance

Provide data for benchmarking of tower KPIs against industry standards on the basis of need

Contribute to improvement of the process control enviroment looking at escalations, issues and audit findings and proposing remediation plans

Support other towers while executing similar projects by sharing best practices and lessons learnt and / or contributing to specific cross-functional initiatives on the basis of need

Provide guidance in handling complex and / or cross-functional problems and work with other functional areas in resolving escalated complaints or disputes

Process Standardization and Optimization

Support Process Improvement Manager on executing the process standardization and optimization roadmap by undertaking various assigments (data gathering, fit-gap analysis, system testing, etc)

Act as Continuous Improvement champion at the tower level, encouraging teams to identify and log ideas the in Idea Management System (IMS), coaching on problem statement and benefit estimation, ensuring idea replication and best practice sharing from one team to another

Coordinate periodic FTE sizing exercises on the floor

Process Transformation

Contribute to technology deployments and tool implementations on the floor

Support global and regional projects during migrations, from baselining to steady state, performing solution fit / gap analysis and proposing remediation actions for exceptions identified

Act as SPOC for new process implementations / changes

SKILLS & RELEVANT WORK EXPERIENCE

Minimum 2-3 years’ experience of payroll services for Romania

Advanced degree of comfort within performance management frameworks (KPIs identification, root cause analysis, action driving and tracking)

Comfortable with business process mapping concepts and tools (Visio, Aris, etc)

Excel Intermediate to Advanced

English Language - Proficient level (B2 and above)

Experience with SAP and Workflows

Strong analytical skills and critical thinking capabilities

Communication and meeting / workshop facilitation skills

Ability to coordinate and manage groups without direct reporting lines

Job Posting Grade : 10

At Molson Coors we seek diversity. Differing perspectives lead to challenging the expected, which keeps new ideas bubbling up.

We’re an equal opportunity employer and invite applications from candidates from all backgrounds, race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic.

We take pride in celebrating our unique brew.