Requisition ID : 20770
With in-depth expertise on each HTR functional area, including systems and tools, the Subject Matter Expert (aka Process Improvement Specialist) is supporting the Process Improvement Manager on improvement opportunity identification and on execution of the HTR roadmap (process migrations, IT implementations, process standardization and simplification, operational excellence initiatives).
Create / update process maps and service catalogues
Track the inventory of process documentation available at the tower level and coordinate with GBS managers the regular updates and business reviews and approvals
Develop training materials, learning paths and control mechanism around knowledge on the floor
Develop means and methods of capturing, processing, anaysing and reporting on the current process and team performance
Provide data for benchmarking of tower KPIs against industry standards on the basis of need
Contribute to improvement of the process control enviroment looking at escalations, issues and audit findings and proposing remediation plans
Support other towers while executing similar projects by sharing best practices and lessons learnt and / or contributing to specific cross-functional initiatives on the basis of need
Provide guidance in handling complex and / or cross-functional problems and work with other functional areas in resolving escalated complaints or disputes
Process Standardization and Optimization
Support Process Improvement Manager on executing the process standardization and optimization roadmap by undertaking various assigments (data gathering, fit-gap analysis, system testing, etc)
Act as Continuous Improvement champion at the tower level, encouraging teams to identify and log ideas the in Idea Management System (IMS), coaching on problem statement and benefit estimation, ensuring idea replication and best practice sharing from one team to another
Coordinate periodic FTE sizing exercises on the floor
Contribute to technology deployments and tool implementations on the floor
Support global and regional projects during migrations, from baselining to steady state, performing solution fit / gap analysis and proposing remediation actions for exceptions identified
Act as SPOC for new process implementations / changes
SKILLS & RELEVANT WORK EXPERIENCE
Minimum 2-3 years’ experience of payroll services for Romania
Advanced degree of comfort within performance management frameworks (KPIs identification, root cause analysis, action driving and tracking)
Comfortable with business process mapping concepts and tools (Visio, Aris, etc)
Excel Intermediate to Advanced
English Language - Proficient level (B2 and above)
Experience with SAP and Workflows
Strong analytical skills and critical thinking capabilities
Communication and meeting / workshop facilitation skills
Ability to coordinate and manage groups without direct reporting lines
Job Posting Grade : 10
At Molson Coors we seek diversity. Differing perspectives lead to challenging the expected, which keeps new ideas bubbling up.
We’re an equal opportunity employer and invite applications from candidates from all backgrounds, race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic.
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