Project Manager - Contact Service Center
Alexandria - Al Amrawi
5 zile în urmă

Job Description

  • Receiving from the Sales Department the new accounts’ form and the contract that contains all the details Clients’ contacts, no.
  • of agents needed and their salaries, etc.

  • Collect all data and requirements from the clients and communicate them internally with the concerned parties.
  • Define and formulate project scope of work document, getting clients’ approval on it then send it to the internal concerned parties and initiate internal kick off meeting with them.
  • Create a project plan and send it to all concerned parties, follow up on it and send progress report.
  • Create and update the service manual (SM).
  • Identify the relevant KCRPs, KSPs and associated metrics required by the clients and end-user.
  • Act as focal point during the project implementation.
  • Launching the project and audit on it to make sure that it meets client’s requirements.
  • Formulate acceptance form for the client contains a survey to know his level of satisfaction
  • Responsible for implementing set up for new sites
  • Job Requirements

  • Very good command of English (speaking and writing)
  • Working in the project management field or at least experience in the project management.
  • Essential Qualification

  • High School and Possessing a Bachelor’s degree in any discipline.
  • Indicative Certifications & Training

  • Project Management Professional
  • Certification is a plus
  • Indicative Years of Experience

  • Minimum 1 year of work experience in a call center.
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