Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.
Here, you’ll match your ingenuity with the latest technology to make incredible things.
In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.
In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.
Every day is a process of growth, being responsible of :
Assist in providing operational statistics and escalate operational issues to Sourcing Execution Manager and Senior Manager;
Empower the team to make decisions and be accountable for ensuring they create deliverables on budget, on schedule and with appropriate quality;
Identify continuous improvement and productivity improvement opportunities, maximize reuse, minimize redundancy, streamline, drive one-to-many approach etc;
Monitor and analyze client and customer satisfaction through available escalation / complaint tools and survey results and ensure improvement initiatives are driven by client expectations and requirements;
Manage headcount, resource load balancing, utilization, overtime and escalate issues when required according to established practices;
Manage staffing assignments and role changes;
Demonstrate expert knowledge on processes and related systems to effectively perform responsibilities;
Perform and / or ensure completion of quality review check on outgoing work (, proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy and consistency;
Prepare, analyze and interpret complex reports / information and formulate conclusions;
Identify, document and review opportunities for team improvement in procedures / processes / standards to gain cost-effectiveness and efficiency;
provide cost estimates and execute implementation of improvements;
Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables;
Identify and manage issues and risks and act as an escalation point within the team;
Schedule, assign and track signoffs for deliverables owned by the team and validate the participation of appropriate contributors to each deliverable;
Ensure teams execute processes according to standard methods or approved processes and ensure deliverables are completed as required in a timely manner;
Skills that make your work successful :
Good level of English ( C1);
Procurement background ;
Sourcing knowledge management of end to end Sourcing Process medium to high complexity ( nice to have);
Previous project management exprience;
Excellent supplier and stakeholder management;
Excellent written and oral communication skills;
How we truly care :
Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals;
Travel virtually around the globe, working in a diverse and multicultural environment;
Benefit from health insurance and support from a mental health therapist, to keep your life balanced;
Have fun while working, participating in internal company events, sports activities and community initiatives;
Save money doing the things you love, having access to different discounts on products and services;
If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team;
Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days;
For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey!