Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.
We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.
We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com
Senior Technical Specialist will be responsible to ensure both the quality checking of new product, and the repair of items that have failed in the customer environment, as well as promoting service agreements after warranty periods expired and performing contracted periodical maintenances.
He / she is responsible for trouble-shooting, maintaining, calibrating (if needed) and overall status of Stryker equipment by assuring gold standard in all aspects of Stryker Services.
Undertakes the service and repair of company products to the required standards
Responsible for the testing of company products and provides fully completed test and service reports
Performs upgrades on company devices as required.
Has periodic maintenance visits and performs calibrations on company devices as required.
Informs her / his supervisor to keep on critical levels of spare parts inventory to fulfil warranty downtime obligations.
Establishes relations with the key actors affecting the decision to purchase technical service products and services as well as with existing / potential customers to improve and maintain continuity of such relations
Supports service partners / dealers and team members in troubleshooting company products
Ensures all relevant repair / service information or their replacement is entered into the database.
Reports any customer complaints received by service department are handled within company quality system guidelines
Engineering background preferably Electric / Electronics, Mechanical or Biomedical Engineering
Minimum three years of industry experience
CNCAN certification is an advantage
Able to solve complex problems & identify solutions
Advanced English language skills (spoken & written)
Knowledge of Microsoft Office (Word, Excel, Power Point)
Good diagnostic / fault finding skills.
Computer skills / literacy
Interest in new technologies understanding of Enabling Technologies
Flexibility to travel
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