Adecco is recruiting for one of its client, a leading multinational company in telecommunication industry, a
TAC IP Network Engineer for its Shared Service Center opened in Bucharest Offices.
Handling customer service requests from all Europe for our Datacom and Secospace products (Routers, Switches, Firewalls & Security Gateways, WLAN devices and more);
Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
Provide detailed information on how to set up, configure IP products and basic troubleshooting based on available technical documentation database.
Recommend proper firmware and patch in accordance with latest bulletin. Identify hardware faults and provided replacement based on root cause found.
Work together with next technical level support and provide an effective solution within contractual SLA time;
Use trouble ticketing system for tracking customer interactions, perform procedural actions on the ticket and fault analysis;
Identify customers concerns and critical problems based on customer interaction, work together with next technical level support to solve identified problem in shortest time, in order to restore affected services.
Technical skills mandatory :
Familiar with TCP / IP & OSI protocol stack;
Good knowledge of LAN switching technologies (ARP principle, MAC address, VLAN, STP, Link aggregation);
Good knowledge of routing concepts ( packet handling along the path, interpret the component of the routing table, VLAN routing, static routing, OSPF);
Knowledge of infrastructure services ( DNS lookup, DHCP operations, VRRP, NAT);
Knowledge of network monitoring applications and protocols (SNMP, NMS);
Technical skills optional (a plus) :
Basic knowledge of routing protocol BGP;
Basic knowledge of security features (IPSec, SSL VPN, Firewall Concepts);
Basic knowledge of NAC features (Dot1x, EAP, MAC authentication, CHAPPAP);
Basic knowledge of Radius and TACACS
Basic knowledge of WAN technologies (PPP, PPPoE, HDLC)
More than 1 year work experience in system integration or telecommunication will have priority
Fluency in Turkish and English, you will work in an international environment, with customers and suppliers
Good communication skills (phone and email )
Motivational salary package and annual performance bonus;
Private Medical Insurance discounts;
Paid 4 hours leave per month;
Flexible work schedule;
Opportunity to work on shifts;
Opportunity to get certifications and professional development;
Lifetime learning environment and tools.