Senior Customer Experience Specialist
Honeywell
3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, BUCURESTI, 020339, Romania
1 zi în urmă

Join a team recognized for leadership, innovation and diversity

The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

We have an opportunity for a Senior Customer Experience Specialist in our Performance Material & Technologies (PMT) department in Bucharest.

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.

You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's.

You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc.

to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Senior Customer Experience Specialist Responsibilities

  • Processing Returns
  • Customer Invoicing
  • Prepare Forecast Reports
  • Administrative Support
  • Order Processing
  • Qualifications

  • Fluent in English;
  • Bachelor’s degree (or equivalent education or experience in similar roles);
  • Experience working in a customer-facing role will be an asset;
  • Experience in Business to Business customer support and an international environment;
  • Experience with CRM / ERP systems.
  • Experience working with Outlook
  • Benefits

  • Medical plan provided by Omniasig
  • Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others
  • Transportation budget and fuel cards
  • Business Travel Accident Insurance
  • Voluntary defined contributory pension plan
  • Meal allowance
  • Paid vacation and time off
  • Honeywell employees are provided Christmas and Children vouchers, as well different family aids.
  • If this is your dream role, then we'd love to hear from you.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

    Please contact us to request accommodation.

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