German Speaking Credit and Collection Analyst
Micro Focus
Bucharest, Romania
3 zile în urmă

Job Description : Hello!

Hello!

Before we get into things further, thank you for taking the time to read our advert and for taking an interest in Micro Focus!

Who We Are

Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running.

We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace.

That’s high tech without the drama.

A bit about us :

It’s simple we make our customer’s organisations better; whether we deliver a more streamlined overall infrastructure, a more efficient data storage solution, perhaps a cost effective cloud based application or maybe a user friendly software program or we could implement a groundbreaking, game changing overhaul of an entire organisation.

Whatever we do, we do it well and we make changes that matter.

How could you help us do this?

We need a German speaking Credit & Collections Analyst to join our team in Bucharest.

The Credit & Collections team ensures that the company converts revenue to cash by determining appropriate credit levels and collecting accounts receivable.

Manages credit and collection processes, ensures compliance with company policy and legal requirements, assures process quality, and provides training and support.

What kind of work would you be doing?

Portfolio

  • Effectively manage assigned portfolio ranging from simple to medium complexity transactions;
  • Follow defined dispute management processes, by recording customer disputes in a clear, concise manner ensuring correct internal referral for dispute resolution.

  • Enhance customer satisfaction by effectively communicating actions to resolve disputes;
  • Follow recommended best practice approach in system usage to ensure that an accurate record exists for all portfolio transactions and that internal partners can instigate appropriate actions;
  • Make recommendations to management for change in processes adopted to improve quality and effectiveness of assigned work;
  • Take responsibility for assigned portfolio by proactively applying cash to invoices advised by the customer. Reach out to customer promptly on receipt of cash with no advised remittance;
  • Take steps to reconcile customer accounts so that there is always a clear and accurate view of the outstanding debtor position.

    Seek assistance from more experienced colleagues where required.

    Customer / Internal Partner Engagement :

  • Engage positively with both external customers and internal partners to develop positive business relationships;
  • Adopt the most effective method of customer contact to collect cash promptly;
  • Identify appropriate customer contacts to obtain payment and / or identify and resolve issues. Record customer contact information to enable colleagues to pick up during periods of absence;
  • Carry out a preliminary quality checks on high value current transactions to establish collectability (For example : Delivery of invoice / format / Purchase order alignment);
  • Participate in customer and internal case resolution meetings as required;
  • Prepare adequately and present customer position at one to one manager review meetings. Carry out the agreed actions and report back on progress.

    Escalations and Internal Collaborations

  • Escalate aging disputes following standard processes, to C&C resources and internal partners and work collaboratively with assigned Territory Resolver;
  • Identify, investigate and escalate at risk disputes as per defined processes, making recommendations on reserve or write off decisions;
  • Proactively analyze root causes of disputes and take appropriate actions to resolve dispute and also report dispute themes to management for future dispute avoidance;
  • Attend review meetings with the Credit & Collections Manager / Team Lead to provide commentary and status of disputes. Follow up on resulting action items;
  • Have an understanding of the company revenue recognition and risk reserve policy, together with the associated impacts and make recommendations accordingly.

    Where there are gaps in understanding seek guidance.

    What achievements should you have so far?

  • We think in order to add immediate value and to succeed in this role, you should have between 2-4 years of experience in collections;
  • First level university degree with a focus in business or economics;
  • Intermediate written and verbal communication, negotiation, and conflict resolution skills are strongly preferred;
  • Intermediate accounting knowledge as well as basic computer skills;
  • Proven experience in a C&C team or other related departments;
  • What about you?

  • This is the most important part! We want to retain and build on our collaborative and engaging culture, so we need people to help us achieve this;
  • Of course, if you have at least 2 years of experience in a similar area, you should have a good understanding of collection processes and financial concepts;
  • You need to be able to get your colleagues as excited about your activity as you are, so you need to be confident and persuasive.

    Being able to articulate the benefits and outcomes of your ideas is essential to gain buy-in.

    What will you get in return?

    As well as a meaningful career with the opportunity to really develop and display your skills and ideas, you will also receive support, progression, training and development.

    As well as this and your salary, you will also receive an array of competitive benefits and an annual individual and company performance related bonus.

    Heard enough?

    What are you waiting for? We are waiting for you

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