The Global Know Your Customer (KYC) organisation is a new organisation within the COO domain. Their purpose is Enabling people and organisations to use our banking services by ensuring a compliant and competitive KYC ecosystem.
Through an innovative and transformational approach, financial crimes, such as tax evasion and terrorist financing, are prevented or detected on a global scope.
The Global KYC organisation consists of a Centre of Expertise, the Delivery Tribe and KYC Operations.
Enabling people and organisations to use our banking services by ensuring a compliant and competitive KYC ecosystem.
By integrating all KYC related capabilities into one functionally steered organisation, the global implementation and standardisation of the Global KYC Digital Service Platform is supported.
This Platform consists of processes, enhanced controls, shared solutions and optimised operations processing across all of the business lines.
The Platform helps us to achieve a more robust KYC environment that will strongly contribute to ING’s overall response towards more stringent regulatory requirements in this area and beyond.
Currently we are looking to fill a number of positions in the Global KYC Delivery Tribe. The Global KYC organisation is a 1st line department providing the ING business and functions with guidance, standardised solutions in the area of various KYC related regulations (on process, control, and digital solutions, etc.
as well as support to realize operational excellence.
Within this new fast growing agile organisation you will be part of an exciting journey towards truly global standardisation within the domain of KYC.
The organisation will grow in 2019 to 22 squads delivering all aspects of KYC through a Digital Platform approach. You will be involved with the development of state of the art solutions on socially relevant topics such as Anti-
Money Laundering, Counter Terrorism Financing, Fraud, Sanctions and their global implementation across 40+ countries, affecting 36 million ING customers.
Through this, we will be able to deliver our customers an optimal KYC experience, whilst remaining compliant and in control of our risks and processes on a global scale.
You will be in contact with market leading vendors and thought leaders in their respective domains. As such, you will be working with many colleagues from different disciplines, geographies and backgrounds.
The Tribe consists of squads, which are built from high-performing teams consisting of 5 to 9 people. Squads are self-steering, autonomous, multi-
disciplinary (BusDevOps, or a subset of these disciplines) teams with a fixed mission and purpose and take the full responsibility and ownership of end-
to-end processes. Team members are 100% dedicated to the squad and have preferably all required expertise to deliver their purpose.
Squads prioritise their delivery via a backlog.
You will be a Customer Journey Expert with the role of Product Owner (PO) within a squad. As PO, you have end-to-end responsibility for the product backlog management and stakeholder management as well as the delivery and operationalization of product specific Epics, Stories and Delivery Sprints.
You work within the team of the Central Product Owner (CPO) for an area. Within the Tribe we have four focus area’s which together we call the Digital Service Platform :
We are looking for a PO in a squad in the Monitoring area. You work closely with your CPO and carry responsibility for the product vision, backlog management and stakeholder management within your squad. Team playing is key.
You will typically have 5-9 members in your squad working on the product. You work with and support other colleagues in your BussDevOps team to ensure the delivery of a great product to your customers.
You manage the quads to deliver the product vision in a multidisciplinary environment where understanding of the IT solution is a must.
Whilst you have the PO role you will often be working on business analysis and refining features into stories for both the team as well for stakeholders so they clearly understand the value and understand how the solution meets their requirements.
As a PO, you are a team player, leader, motivator and an expert with a track record in delivering and monitoring the product in a multidisciplinary, international team with complex objectives, operating in a fast-
moving, challenging environment.
Together with your CPO, you will initiate and drives change, working closely with customers and key stakeholders on vision, strategy and the roadmap.
You are actively involved in the maintenance, development and realization of (new) products / services / functionalities for (end)users on the Global KYC Digital Service Platform.
As an expert, you will deliver all the necessary business know-how and skills within the Squads to realise shared purpose, day by day.
As a PO, you also provide input for the roadmap of the CPO and initiate the Stories and Features for your Squad in a way that creates the highest business value to the Global KYC Digital Service Platform.
As Product Owner (PO) :
Your key responsibilities :
As Product Owner (PO) :
You are able to visualize complex issues in a understandable way.
Takes ownership of a broadly defined direction and enjoys working within a team to make these into reality
We are looking for :
An inspiring, energetic & approachable Product Owner, displaying the following behaviours :
Proven track record and technical skills :
For more information please contact Alicja Gador (alicja.gador ing.com)