Hey you! Yeah, you! At REI we are looking for a sociable, enthusiastic and proactive colleague to be part of our UK Customer Service team.
We are a company that values talented people and supports a healthy working environment. One of our goals is to make you feel as a part of a family, always helping each other and facing all thе challenges together.
The main requirements for this job are :
Proficient English language user, both written and spoken;
Good PC and Microsoft Office skills;
Ability to stay calm when customers are stressed or upset;
Customer orientation and ability to adapt / respond to different types of characters;
Ability to multi-task, prioritize and manage time effectively;
Willingness to work on shifts, 09-17, 13-21 and 17-01.00, and 2 weekends per month;
Experience working with customer support is a plus.
Your responsibilitiеs will be :
Maintаining а positivе, еmpathеtic аnd profеssional аttitudе toward customеrs аt аll timеs.
Rеsponding promptly to customer inquiriеs.
Resolve product or servicе problеms by clаrifying the customer's complaint; dеtermining the cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution
Identify and assess customers' needs to achieve satisfaction
Cancel or upgrade accounts
Communicating with customers through various channels : e-mail, chat and phone calls.
Acknowledging and resolving customer complaints.
Processing forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Work with customer service manager to ensure proper customer service is being delivered
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
How do we show you our appreciation for your hard work? Well, by coming to you with an attractive package of benefits.
What we offer :
A net salary of 2750 ron / month;
Monthly bonus according to yours and your team's performance (after the trial period of 3 months);
Night hours, weekends and legal holidays paid additionally and in accordance with the legislation in force;
Meal vouchers for the worked days;
Gift vouchers on different occasions;
Recommendation benefits program (corresponding to the vacant positions and bonus scheme);
Transport subscription (STB and / or Metrorex) or their equivalent if you use your personal car;
Free transport for the night shift (with Bolt);
Medlife medical subscription (after the trial period of 3 months);
Team-buildings and socializing activities;
Very good experience in working in a company with a nice, friendly and multi-cultural environment;
So what are you waiting for? Click that apply button and let us meet for a coffee and a chat at our office.