1 zi în urmă
source : EJOBS GROUP

Candidatul ideal

Hey you! Yeah, you! At REI we are looking for a sociable, enthusiastic and proactive colleague to be part of our UK Customer Service team.

We are a company that values talented people and supports a healthy working environment. One of our goals is to make you feel as a part of a family, always helping each other and facing all thе challenges together.

The main requirements for this job are :

  • Proficient English language user, both written and spoken;
  • Good PC and Microsoft Office skills;
  • Ability to stay calm when customers are stressed or upset;
  • Customer orientation and ability to adapt / respond to different types of characters;
  • Ability to multi-task, prioritize and manage time effectively;
  • Willingness to work on shifts, 09-17, 13-21 and 17-01.00, and 2 weekends per month;
  • Experience working with customer support is a plus.
  • Descrierea jobului

    Your responsibilitiеs will be :

  • Maintаining а positivе, еmpathеtic аnd profеssional аttitudе toward customеrs аt аll timеs.
  • Rеsponding promptly to customer inquiriеs.
  • Resolve product or servicе problеms by clаrifying the customer's complaint; dеtermining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment; following up to ensure resolution

  • Identify and assess customers' needs to achieve satisfaction
  • Cancel or upgrade accounts
  • Communicating with customers through various channels : e-mail, chat and phone calls.
  • Acknowledging and resolving customer complaints.
  • Processing forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Work with customer service manager to ensure proper customer service is being delivered
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • How do we show you our appreciation for your hard work? Well, by coming to you with an attractive package of benefits.

    What we offer :

  • A net salary of 2750 ron / month;
  • Monthly bonus according to yours and your team's performance (after the trial period of 3 months);
  • Night hours, weekends and legal holidays paid additionally and in accordance with the legislation in force;
  • Meal vouchers for the worked days;
  • Gift vouchers on different occasions;
  • Recommendation benefits program (corresponding to the vacant positions and bonus scheme);
  • Transport subscription (STB and / or Metrorex) or their equivalent if you use your personal car;
  • Free transport for the night shift (with Bolt);
  • Medlife medical subscription (after the trial period of 3 months);
  • Professional training;
  • Team-buildings and socializing activities;
  • Very good experience in working in a company with a nice, friendly and multi-cultural environment;
  • So what are you waiting for? Click that apply button and let us meet for a coffee and a chat at our office.

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