POSITION PURPOSE AND OBJECTIVES
The position of EMEA AR, Collections and Cash Applications Specialist is responsible for overseeing the day to day collection efforts of the EMEA Region Trade receivables, and reports to the EMEA Accounts Receivable Manager.
The EMEA AR and Collections Specialist is also responsible for Cash application activities and the daily multilingual Collections applying a white-glove approach.
Ideal Candidate for the Accounts Receivable Specialist & Collections :
Fluency in German language required and also in a 2nd language - if possible.
Good command of English is a must
Collections experience is essential
Strong numeracy skills
Good all-around Excel skills
Experience of Accounts Receivable system
Accuracy and attention to detail
Works well to deadlines and targets
Good communication and development skills
Keen to take ownership responsibility
Proactive in solving day to day issues
Ability to pick up new tasks quickly
Key Accountabilities :
Proactively manage collection of debt on assigned country portfolio, using established business rules, processes and methodology
Timely resolution of queries / disputes, via liaison with both the external customer and our internal customers (Business Units, Sales, Billing Teams, Treasury)
Priorities and manage a challenging workload, whilst maintaining high levels of professionalism and customer satisfaction
Ensure that all communications both internal and external are accurately documented
Daily / Weekly / Monthly reporting and account reconciliations
Working to strict monthly targets as assigned by the EMEA Collections Manager
Work as part of the Collections team to drive best practice in Collections activities, to improve DSO and cash-flow, and minimize ageing debt
Month end reporting and reconciliations
Accounts Receivable Activities
Ensure that all unresolved / unidentified receipts are closed on a timely basis
Ensure that receipts are applied timely and accurately to each customer’s account.
Manual Journal and adjustment postings (Refunds, Tax Adjustments, Bank Charges, Discounts, Small Amount Write offs)
Month-End Activities including cash reconciliations and reporting
Assist on various requests associated with cash / receipts during walkthroughs and audit.
Prepare any ad-hoc reports as requested.
Communication and cooperation with supervisor to ensure both contractual and operational KPIs are met (responsibility of delivering data within agreed deadlines);
Communicating with the client (including other internal departments), credit controller, sales
offices or other external parties in relation to AR process;
Develops good client relationships and good relations with the colleagues (within the project);
Actively seeks opportunities for Continuous Improvement initiatives in cooperation with Team Manager;
Already detailed in JD.
Already detailed in JD.