Senior Customer Support Engineer
GE Digital
Bucureşti, Romania
3 zile în urmă

JOB DESCRIPTION

Job Description Summary

About us

We are the biggest Global Deliver Center in the General Electric Digital Grid footprint which allows us to bring a significant contribution to the Worldwide Electrical Energy context.

Delivering on life-critical solutions we are deeply immersed into the worlds of Transmission, Distribution, Asset Management and Market Management making sure we shape how the energy landscape looks today and tomorrow.

Our teams breathes software-life into R&D, Services and Support for GE Digital’s products while liaising with stakeholders and customers all around the globe.

Role synopsis

We’re happy to announce we are growing our Support team. We are looking for ambitious, smart and dedicated people. We offer a positive environment where growth is encouraged and supported by continuous training.

Support Engineers serve as frontline technical resources for General Electric customers via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements.

You will be part of a team responsible for providing technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web.

Job Description

Roles and Responsibilities

  • Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support Resolves post sales Technical Issues.
  • As the technical depth required to resolve an issue increases, the level of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.

  • Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
  • Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
  • Resolves issues using established procedures. Consult supervisor or more senior team members for issues outside of defined instructions / parameters.
  • Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE.
  • Exchanges technical information asks questions and checks for understanding.

  • Contributes to products / services or process improvements or uses best practices and knowledge of internal or external business issues to improve products / services or processes.
  • Acts as a resource for colleagues with less experience.
  • Qualifications / Requirements

  • For roles outside of the USA- This role requires advanced experience in the Services & Technical Support. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
  • For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s) / Function(s)).
  • Desired Characteristics

  • Basic knowledge about SQL databases configuration and administration (MsSQL, MySQL, PostgresSQL, Oracle).
  • Strong knowledge about Windows Server 2008 / 2012 / 2016 / 2019 (configuration, AD, GPO).
  • Good knowledge about Linux servers, RedHat or other distributions.
  • Programming skills in C++, C#.
  • Scripting skills in PowerShell, Perl or Python is a plus.
  • Virtualization skills (VMware or HyperV) : deployment and administration of virtual servers;
  • Strong oral and written communication in English.
  • Strong verbal, written, and interpersonal communication skills. Ability to write professional and technical reports and procedures.
  • Ability to work independently and be self-motivated.
  • Demonstrates a high degree of personal and professional integrity.
  • Ability to work effectively in a team environment.
  • Able to rapidly adapt and to find solutions to unexpected problems.
  • Capacity to learn on the go and understand the principles presented during trainings (formal or informal), with the ability to autonomously apply them on a specific task.
  • The Benefits We Are Offering

  • Strong induction process
  • An open communication culture in a friendly environment and with supportive teammates.
  • Flexible working hours and a well-defined work-from-home policy;
  • Increased number of vacation days, according to your work-experience
  • Additional days off (8th of March, 3rd Easter day).
  • Annual, performance-based, salary review;
  • Impact awards for outstanding performance;
  • Private Medical Insurance for you, also available for family members;
  • Gift vouchers for Christmas and Easter holiday;
  • Vacation bonus with an annual payout;
  • Benefits for children (special occasions gifts, vouchers and events);
  • Daily meal vouchers;
  • Fully customized development and training programs all throughout the year;
  • Strong focus and real opportunities for Career Development;
  • Referral Program Benefits.
  • LinkedIn Learning subscription and full access to GE’s learning knowledge-base.
  • Bookster subscription;
  • Corporate discount to fitness services.
  • Wellbeing program with multiple events focused on a healthy life-style, free apps to support your healthy habits and free employee assistance program, provided by specialized counselors
  • When We Will Be Back To The Office

  • You will work in one of the best locations in town : Aviatorilor 8 office building, in Victoriei Square (in the middle of Central Business District).
  • Office with an excellent connectivity to public transportation.
  • Free underground parking space for employees.
  • Fruits days at the office.
  • Unlimited supply of great coffee & tea amenities.
  • Christmas party (because you party hard when you work hard).
  • Attractive financial compensations for roles involving external travels and on-site missions.
  • Additional Information

    Relocation Assistance Provided : No

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