Digital Operations Engineer
Bucharest, Bucureşti, Romania
6 zile în urmă

Job Description Summary

As IT colleague you will be responsible for the identification and lifecycle management of both physical and digital IT assets.

You will also take care of services and all related processes, procedures, and tracking systems.

Job Description

Roles and Responsibilities

  • Monitor incident queues and driving resolution per SLAs.
  • Act as a point of contact during issues and address customer concerns at all levels of leadership.
  • Monitor request queues and fulfil service requests per SLAs.
  • Monitor change queues and process change requests. Perform peer review of other colleague's changes.
  • Maintain configuration management data as assigned to ensure completeness and accuracy of the product inventory.
  • Participate in problem management, completing assigned tasks.
  • Participate on project teams as assigned, completing assigned tasks on schedule.
  • Identify thresholds for all critical links in the data path to quickly isolate where imbalances may result in potential outages.
  • Pro-actively monitor for and re mediate configuration drift of critical devices.

  • Perform comprehensive operational health checks of the entire services to identify areas of concern and track activities to drive improvements at all levels of the architecture.
  • Act as a point of contact during issues and address customer concerns at all levels of leadership.
  • Help to pipeline changes and support Transfer to Operations processes.
  • Your daily bread

  • User Desk-side support and Ticket management operations
  • IT Infrastructure support and troubleshoot : PCs, Laptops, Phones, IT Network.
  • Understand the Business processes and how they are managed via the Digital Tools, especially the Oracle E-Business Suite R12 ERP
  • Understand the Front and Back End of the ERP system and be able to Troubleshoot and Support
  • Develop Reporting using SQL / PLSQL
  • Minimum requirements

  • Bachelor's Degree in Computer Science with basic experience.
  • SQL / PLSQL medium level
  • Basic Knowledge of Programming languages : C / C++, PHP
  • Good MS Office skillset (Word, Excel, PowerPoint)
  • Database Administration and Basic Knowledge of Database Architecture, DML, DDL and Backup.
  • Basic IT Knowledge : Computer and Network Infrastructure, Windows based Deskside support
  • Good Network Topology, including Switches, Routers, and Firewalls
  • Fluent English language is a must
  • Personal attributes : Great communication skills, organized and self-motivated with an ability to prioritize and manage demanding workload, ability to innovate and adapt based on team needs and new technologies
  • Good to have

  • Basic knowledge of financial systems, financial close cycles and associated processes
  • Understanding of ITIL processes (certification is a plus)
  • Basic Knowledge of Oracle ERP driven business processes
  • Ability to break down complex issues and challenges to deliver best solution
  • Experience in process management and improvement in a technical environment
  • We offer!

    Most important for us is to have happy and creative employees. Work-Life balance is our top priority and therefore we support and encourage, where possible, flexible working hours and occasional work from home.

    Our bonuses above the salary include :

  • Annual Bonus to every full-time position in professional band and higher
  • Annual vacation vouchers
  • Meal vouchers
  • Quarterly performance bonus
  • Medical subscription
  • Life insurance
  • We also offer :

  • Wellbeingactions coordinated by our HealthAhead organization and Free Grokker app
  • We are dedicated to you personal and career growth so therefore we offer a L&D plan for you and LinkedIN Learning license
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