Technical Support Engineer, Intermed
Keysight Technologies
Bucharest, B, RO
1 zi în urmă

Job Description

Provides engineering support to customers, customer support personnel and field support staff on systems and product issues.

Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix.

Provides technical feedback to engineering concerning product changes / enhancements. May support 3rd party products and be called on-site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation.

Creates tests, tools, and diagnostic procedures for use by product support personnel. May quality check technical product documentation.

Leverages post sales interactions with customers to probe and qualify further revenue opportunities. May book transactional sales opportunities and provides highly qualified leads to sales.

  • Works on technical support assignments with broadly defined objectives
  • Solves straightforward issues, challenges and problems within field of specialization
  • Job Qualifications

  • Bachelors or Masters Degree or University Degree or equivalent.
  • Typically 2-4 years relevant experience for entry to this level.
  • Requires general proficiency with tools, systems and procedures to accomplish job.
  • Shift : Day Job

    Schedule : Full Time (F)

    Travel Required : None

    None

    Duration (Temp Positions Only) :

    Not Applicable

    Candidates can be considered to work from the following locations :

    EMEA : Romania : Bucharest : Bucharest

    Job ID : 42540

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