Field Services Analyst
PepsiCo
Bucharest, Bucuresti, Romania
5 zile în urmă

Auto req ID : 208273BR

Job Description

As a Field Service Agent, the job holder will be responsible for :

  • Providing L1 support either remotely or in person to the user base;
  • Reviewing all the field service deliverables, ensuring all tickets and tasks are appropriately managed;
  • Interface and coordinate FS activities with 2nd and 3rd level support teams;
  • Hands and Feet for Managed Service Suppliers and IT Operations.
  • Qualifications / Requirements

  • Basic networking troubleshooting skills (TCP, DNS, etc);
  • Windows OS administration and troubleshooting skills;
  • Microsoft Office and Office365;
  • Basic hardware troubleshooting;
  • Previous IT support experience, preferably in a multinational / corporate environment, but not mandatory;
  • Experience with a ticketing system preferable, but not mandatory;
  • Quick learner, able to adapt to a fast paced environment ;
  • Cat B driving license
  • Relocation Eligible : Not Applicable

    Job Type : Regular

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