Salesforce Technical Support - EMEA SFDC Administrator Bucharest, Romania
Hewlett Packard Enterprise
Bucharest, Romania
5 zile în urmă

Administers and maintains sales operational systems and processes to provide content, data and information management in support of sales pursuits.

Implements and configures sales tools, content management and tracking systems. Develops and manages catalog and web-based content, web pages and other online sources for storing and communicating information for sales and partners.

Enters, updates and ensures accuracy of data in sales and client and partner relationship management systems generates regular and ad hoc reports for account teams and leadership.

Advises on improvements and enhancements for design of sales systems and tools.

Responsibilities :

  • Administers, configures, updates and maintains systems for support, including sales tools, catalog management, websites, online content, partner Web portal content and data management, for a customer segment or business unit.
  • Reviews and evaluates information and makes changes and updates to data and configuration of tools, online resources and systems within general parameters
  • Produces and reviews report and assessment results to identify trends and issues, perform root-cause analysis for failures and data issues, develop recommendations for resolution and track effectiveness of remedies
  • Communicates data and issue analysis to stakeholders
  • provides tangible feedback and proposes changes to data, content and systems to improve quality, operational efficiency and effectiveness.
  • Provides guidance and mentoring to less-experienced staff members.
  • Education and Experience Required :

  • Bachelor's or Master's degree in Business Management or equivalent
  • Typically 4-6 years experience
  • Knowledge and Skills :

  • Experience administering and maintaining sales tools, systems and online resources
  • Strong analytical, statistics and problem solving skills.
  • Understanding of and experience in applying business and sales processes and practices in various situations
  • Using forecasting and planning methodologies to develop guidance for deploying updates and enhancements to sales tools and systems
  • Excellent written and verbal communication skills
  • mastery in English and local language.
  • Ability to effectively communicate sales support plans, proposals, and results, and negotiate options at management levels.
  • 1050977

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