Our Exciting Opportunity :
We are looking for an Emergency Manager to join our Global Network Operations Center.
As Emergency Manager, you will be part of a 24x7 team that is responsible to lead the recovery of Critical and Major incidents, restoring the services, securing a minimum impact in the end user experience.
You will :
Lead the technical recovery teams involved in the troubleshooting.
Coordinate between the Ericsson teams, vendors and customer to recover the services in the shortest timeframe.
Ensure a clear and timely communication with the external and internal stakeholders.
Follow the Incident Management process and secure SLA compliance.
Act as technical escalation point for internal stakeholders.
Maintain accurate incident reports.
To be successful in the role you must have :
Education : Degree in Telecommunication Engineering / Computer Science / Electronics or equivalent
Prior experience in similar roles in IT or Telecom industry
Knowledge of ITIL or other good practice frameworks used in IT or Telecom
Ability to work well under pressure and handle difficult situations
Adequate sense of urgency
Customer management skills, ability to interact with different levels of management
Fluency in Spanish
Communication and prioritization skills
Team player, strong interpersonal skills
Continuous service improvement approach
Willing to work on shifts
What s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds you will be redefining it.
Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls.
You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority.
Welcome to an inclusive, global company where your opportunity to make an impact is endless!
What happens once you apply?
To prepare yourself for next steps, please explore here : https : / / www.ericsson.com / en / careers / job-opportunities / hiring-process