How would you
like to work in IT , toying with cutting edge technologies and enjoying
your life? At Orange Services , it’s possible!
As one of the
largest IT Hub within Orange Group,
we are working internationally for both Orange corporate functions and country
operations. Through a unique combination of know-how and expertise, our teams
provide a broad range of IT & Business
you from the safety of your home and we’ll prepare you for the challenges of
this period for the time being, our activity is carried out remotely.
Come closer to #LifeAtOrange !
What we're looking for
We are looking for an experienced, client-focused and result-driven CRM Consultant to successfully implement Microsoft Dynamics CRM / 365 in Orange countries across the Orange Group, mainly for Business / Commercial departments.
The ideal candidate should have worked on Sales, Customer Services and Marketing Modules, in order to recommend effective designs for CRM implementation projects and propose efficient recommendations in terms of business processes that suit company’s line of business and drive change.
The CRM Consultant manages the end-to-end implementation process within the country. Acts as a liaison between Orange countries across the Orange Group and e-Lob (Enterprise Line of Business), in order to generate business agreements on CRM systems implementation (mainly SFA) using the current best practices at the group level.
What you'll be doing
Contribute to Project deployment (CRM implementation) in Orange affiliate
Manage Microsoft Dynamics CRM configuration in order to match system possibilities to individual roles and processes in the Orange country
Contribute with own insight into the business processes, according to the principles of get / keep / increase
Design and lead workshops in order to gather business requirements, write functional specifications, propose pilot CRM initiatives and manage final implementation
Implement the client’s requirements by customizing the system (creates / modifies workflows, entities, reports, business rules)
Train users for the new solution and prepare dedicated documentation (User Manual)
Deploy and manage different Dynamics CRM integrations with other components (Outlook Client, e-mail Router, SharePoint)
Analyze and migrate existing client data from various platforms
Support and advice Orange affiliates in business decisions
Provide post-implementation functional and technical support to clients
Participate and contributes to local assessment and study of Orange countries
Potential and innovation in terms of business processes perspectives : : marketing, sales, customer services, IT
What you need to know / have
Professional qualifications :
Good understanding of sales and marketing processes
Attestable knowledge of project management
University graduate (preferably business or IT domain)
At least 3 years’ experience in business systems management and CRM implementation
Knowledge of Microsoft stack technologies would be appropriate (such as SQL Server, IIS, ADFS, WAP server, Visual Studio).
How-to knowledge on deploying / restoring CRM On-premise organizations, configuring claim based authentication and internet-facing deployment configuration
Good use of English, nice to have French
Previous experience in telecom industry is a plus
Previous experience in sales is a plus
Plug-Ins, Custom Workflow Assemblies.
Experience with installation, configuration and maintenance of Dynamics CRM Internet Facing
Work Competencies :
Ability to manage international projects
Proven innovative thinking
Understanding customer’s needs
Great presentation skills
Ability to work in highly demanding and shifting work environment
What's in it for you
Performance Bonuses based on your results & the company’s;
Loyalty Bonuses, if you extend your stay;
Electronic Meal Tickets - as you imagine;
Medical & Life insurance for you - facilities for your family, too;
WFH & Flexible hour;
Professional GSM subscription;
Personal GSM subscription, also because we believe in communication! ;
Special grants on Smartphones & devices; discounts for Orange products & services;
Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;
Wellbeing Programs we support your Zen & more!
Services is about bringing together people and technology. We make
work for a #TopEmployer company.
You could be part of an organization
where great colleagues and team spirit support your professional
and let’s have a remote-talk.