MS Dynamics CRM Infrastructure Consultant
Orange
Bucuresti, Romania
3 zile în urmă

How would you

like to work in IT , toying with cutting edge technologies and enjoying

your life? At Orange Services , it’s possible!

As one of the

largest IT Hub within Orange Group,

we are working internationally for both Orange corporate functions and country

operations. Through a unique combination of know-how and expertise, our teams

provide a broad range of IT & Business

We’ll recruit

you from the safety of your home and we’ll prepare you for the challenges of

this period for the time being, our activity is carried out remotely.

Come closer to #LifeAtOrange !

What we're looking for

We are looking for an experienced, client-focused and result-driven CRM Consultant to successfully implement Microsoft Dynamics CRM / 365 in Orange countries across the Orange Group, mainly for Business / Commercial departments.

The ideal candidate should have worked on Sales, Customer Services and Marketing Modules, in order to recommend effective designs for CRM implementation projects and propose efficient recommendations in terms of business processes that suit company’s line of business and drive change.

The CRM Consultant manages the end-to-end implementation process within the country. Acts as a liaison between Orange countries across the Orange Group and e-Lob (Enterprise Line of Business), in order to generate business agreements on CRM systems implementation (mainly SFA) using the current best practices at the group level.

What you'll be doing

  • Contribute to Project deployment (CRM implementation) in Orange affiliate
  • Manage Microsoft Dynamics CRM configuration in order to match system possibilities to individual roles and processes in the Orange country
  • Contribute with own insight into the business processes, according to the principles of get / keep / increase
  • Design and lead workshops in order to gather business requirements, write functional specifications, propose pilot CRM initiatives and manage final implementation
  • Implement the client’s requirements by customizing the system (creates / modifies workflows, entities, reports, business rules)
  • Train users for the new solution and prepare dedicated documentation (User Manual)
  • Deploy and manage different Dynamics CRM integrations with other components (Outlook Client, e-mail Router, SharePoint)
  • Analyze and migrate existing client data from various platforms
  • Support and advice Orange affiliates in business decisions
  • Provide post-implementation functional and technical support to clients
  • Participate and contributes to local assessment and study of Orange countries
  • Potential and innovation in terms of business processes perspectives : : marketing, sales, customer services, IT
  • What you need to know / have

    Professional qualifications :

  • Good understanding of sales and marketing processes
  • Attestable knowledge of project management
  • University graduate (preferably business or IT domain)
  • At least 3 years’ experience in business systems management and CRM implementation
  • Knowledge of Microsoft stack technologies would be appropriate (such as SQL Server, IIS, ADFS, WAP server, Visual Studio).
  • How-to knowledge on deploying / restoring CRM On-premise organizations, configuring claim based authentication and internet-facing deployment configuration
  • Good use of English, nice to have French
  • Previous experience in telecom industry is a plus
  • Previous experience in sales is a plus
  • Basic knowledge of programming languages (JavaScript and / or C#) for creating Web Resources,
  • Plug-Ins, Custom Workflow Assemblies.
  • Experience with installation, configuration and maintenance of Dynamics CRM Internet Facing
  • Deployment Architecture.
  • Work Competencies :

  • Ability to manage international projects
  • Business orientation
  • Proven innovative thinking
  • Understanding customer’s needs
  • Logical writing
  • Great presentation skills
  • Ability to work in highly demanding and shifting work environment
  • What's in it for you

  • Performance Bonuses based on your results & the company’s;
  • Loyalty Bonuses, if you extend your stay;
  • Electronic Meal Tickets - as you imagine;
  • Medical & Life insurance for you - facilities for your family, too;
  • WFH & Flexible hour;
  • Professional GSM subscription;
  • Personal GSM subscription, also because we believe in communication! ;
  • Special grants on Smartphones & devices; discounts for Orange products & services;
  • Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;
  • Wellbeing Programs we support your Zen & more!
  • Orange

    Services is about bringing together people and technology. We make

    Come

    work for a #TopEmployer company.

    You could be part of an organization

    where great colleagues and team spirit support your professional

    Apply

    and let’s have a remote-talk.

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