What will you do as a Client Support?
Install, configure, and maintain end-user workstation hardware, software, and peripherals;
Install and maintain peripheral equipment, such as printers, modems, scanners, etc;
Update or create support articles (knowledge base articles), as applicable;
Manage cases via daily queue and workload management and handle escalations;
Focus on delivering a positive client experience by actively supporting the client and keeping them up to date throughout the lifecycle of the case;
Work with users to identify, troubleshoot, and resolve issues as well as collect feedback that will help improve our products;
Manage and resolve support incidents over the phone and email.
We are looking for your application if you have :
A relevant educational background within IT or equivalent;
Experience working in technical support and with customers;
Strong English skills, both written and spoken are mandatory;
MS Office O365 suite of applications;
Windows desktop OS troubleshooting including Windows 7 and Windows 10;
Light Windows Server and Active Directory administration, especially setting up and maintaining user accounts and Exchange mailboxes;
Able to work independent, yet being a good team player;
Excellent verbal and written communication skills;
Strong analytical skills with the capability to resolve issues in a timely and structured manner;
Willingness and ability to learn new technologies;
Flexibility and availability for 24 / 7 shift schedule.
We care about our employees' personal happiness through :
We offer you training and certifications : Ongoing In-depth training with current and emerging products and technologies.
We have flexible benefits for you : Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop.
Compensation : offer competitive pay and benefits packages and relocation bonus.
Have extra vacation days relying on your experience.