Client Support Engineer
Atos
Timisoara, Timis, RO
‎în urmă cu 7 ore

What will you do as a Client Support?

  • Install, configure, and maintain end-user workstation hardware, software, and peripherals;
  • Install and maintain peripheral equipment, such as printers, modems, scanners, etc;
  • Update or create support articles (knowledge base articles), as applicable;
  • Manage cases via daily queue and workload management and handle escalations;
  • Focus on delivering a positive client experience by actively supporting the client and keeping them up to date throughout the lifecycle of the case;
  • Work with users to identify, troubleshoot, and resolve issues as well as collect feedback that will help improve our products;
  • Manage and resolve support incidents over the phone and email.
  • We are looking for your application if you have :

  • A relevant educational background within IT or equivalent;
  • Experience working in technical support and with customers;
  • Strong English skills, both written and spoken are mandatory;
  • MS Office O365 suite of applications;
  • Windows desktop OS troubleshooting including Windows 7 and Windows 10;
  • Light Windows Server and Active Directory administration, especially setting up and maintaining user accounts and Exchange mailboxes;
  • Able to work independent, yet being a good team player;
  • Excellent verbal and written communication skills;
  • Strong analytical skills with the capability to resolve issues in a timely and structured manner;
  • Willingness and ability to learn new technologies;
  • Flexibility and availability for 24 / 7 shift schedule.
  • We care about our employees' personal happiness through :

  • We offer you training and certifications : Ongoing In-depth training with current and emerging products and technologies.
  • We have flexible benefits for you : Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop.
  • Compensation : offer competitive pay and benefits packages and relocation bonus.
  • Have extra vacation days relying on your experience.
  • LI-Romania

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