Customer Supply Representative
NXP Semiconductors
3 zile în urmă

Your responsibilities

  • Manages client relationship through providing daily operational support via telephone and e-mail;
  • Acts as one contact to the client, communicating all relevant information and ensuring customer satisfaction;
  • Deals with commercial checks on orders;
  • Deals with and coordinates any order prioritization requests with the supply chain organizations to meet client expectations;
  • Realizes operational reviews with client operational staff;
  • Represents an interface with sales, marketing, logistics and all suppliers worldwide;
  • Manages all transaction processing activities and finds solutions to raised queries and issues;
  • Proactive monitors backlog of orders using different tools and reports and works to avoid escalations;
  • Ensures structured and high quality communication related to issues affecting the order backlog;
  • Deals with all written or verbal requests from the clients (inquiries, complaints);
  • Uses own judgment to escalate issues at the right time and to the correct owner;
  • Ensures that NXP policies, legal regulations and audit requirements are met and maintained;
  • Manages all quality incidents reported by the clients.
  • Your profile :

  • Minim 1 year of previous work experience (in supply chain constitutes and advantage);
  • Previous work experience in client relationships;
  • Professional qualifications in the fields of : international relations, order management, supply chain, logistics;
  • Computer skills, MS Office package required;
  • Foreign languages skills : advanced English language skills, both written and spoken; German or French will represent a big advantage.
  • Job competencies :

  • Problem analysis and problem solving;
  • Client relationship capacity;
  • Written communication;
  • Strong planning capacity;
  • Self-confidence and independence in making decisions.
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