Collections - Senior Process Associate - Italian
Genpact
Bucuresti, Romania
3 zile în urmă

Responsibilities

  • Booking of Incoming Payments and allocating them to the invoices received
  • Investigating and identifying details for the amounts received
  • Ensure timely contacts with clients via email / phone / fax for collection purposes
  • Reporting periodical / on the spot regarding the activity process indicators
  • Maintaining customer master data (new customer set up / changes, etc)
  • Ensure order analysis and release in accordance with client’s requirements and cut off hours
  • Perform customer account reconciliation
  • Follow up on accounts and on disputed items
  • Support ad hoc requests from Business group and local units
  • Provide required monthly reports
  • Assist Assistant Manager to prepare and submit reports to the customer as applicable
  • SOP creation and updating
  • Deliver the required data for audit purposes
  • Making the accounting process controls established through the internal policies (SOX)
  • Provide support to Assistant Manager for credit control activities as required
  • Ensure Key Metric’s are met, and service is delivered to end users as expected
  • Daily usage of client’s tools for the assigned activities
  • Qualifications

    Minimum qualifications

  • Very good knowledge of Language Italian, min. C1.
  • Proficient knowledge of computers, the Internet and office automation.
  • High school degree
  • University in progress / graduate
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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