We create the technology to connect the world. We develop and deliver the industry’s only end-to-end portfolio of network equipment, software, services and licensing that is available globally.
Through our research teams, including the world-renowned Nokia Bell Labs, we are leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies.
With Nokia future becomes present. You will work on new generation mobile networks (5G) which will allow autonomous car, ultra-high speed and millions of connected devices become a reality.
The Global Services business group deploys, supports and operates communication service providers’ (CSP) and enterprise networks.
This includes network infrastructure services and professional services for mobile networks and managed operations for fixed, mobile, IP and optical domains.
Nokia is also leading new growth areas including network cognitive services and analytics, public sector networks, energy and transport markets and our Worldwide IoT Network Grid (WING) which provides seamless connectivity across geographical borders and technologies.
Job Description & Responsibilities
Formulates and agrees with an appropriate Service Level Management structure for the organization, to include :
Negotiates and agrees with the Service Level Agreements with the Customer.
Negotiates and agrees with both the Customer and Service Provider any Service Level Requirements for any proposed new / developing services.
Analyses and reviews Service Performance against the SLAs and OLAs.
Organizes and maintains the regular Service Level review process with both the IT Customer and Service Provider which covers :
Conducts annual (as appropriate) reviews of the entire Service Level Management Process and negotiates, agrees with and controls any amendments necessary.
Acts as co-ordination point for any temporary changes to Service Levels required (i.e. extra support hours required by the Customer, reduced Levels of Service over a period of maintenance required by the Service Provider etc.)
Ensures that appropriate changes are assessed for their impact on service levels
Carries out the Process Manager responsibilities for the Service Level Management process
Competences / Qualifications
What does Nokia offer you?
Competitive salary based on your experience
Performance, Christmas and Easter bonuses
Interaction with international teams of software developers, architects, project managers, testers, integrators etc.
Visibility on latest configuration control technologies, 5G innovating mobile networks, Cloud, shared testing resources
E-learning platforms such as NokiaEDU, Harvard ManageMentor, LinkedIn Learning etc. at your disposal for technical training and personal development
Access to Nokia Garage innovation space where you can express your technical creativity and implement new projects with support from local community
Events and conferences on technical matters but also on well-being at work and other general-purpose subjects
Flexible time and teleworking
24+ paid days-off
Sports, Wellness and Culture reimbursement
PublicTransport / Private Parking allowance or bike / electrical scooter reimbursement
Meal tickets + extra food allowance
Private health and life insurance
Kindergarden / after-school reimbursement
Everyday Excellence Employee Recognition Program (Awards can be redeemed via our online store)
Share in Success - Nokia’s voluntary employee share purchase plan
One of the highest employee referral bonuses on the market so you can bring your friends too : )
Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges.
We act inclusively and respect the uniqueness of people. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.