Frontline Support Technician [3 months Internship]
Orange Business Services
Bucharest, Romania
‎în urmă cu 17 ore

Tehnic

If you are interested in working in an international

environment, always in touch with other countries and cultures, eager to apply

your skills to drive the business forward, then

this is the job for you!

We are currently looking for colleagues in our Support team who are ready to

use and develop their skills.

Our mission is to provide remote technical assistance and support for an Orange

customer and its external partners / providers, in order to prevent and resolve

in life technical problems for the services and equipment provided by the

customer to its clients.

If you want to know more, we invite you to our headquarters for a chat!

doing :

  • You will monitor our clients' infrastructure and
  • equipment using specific tools

  • You will provide first level support via remote
  • connection for our internal and external clients

  • You will track and monitors customer requests in
  • the incident management tool

  • You will respond to questions on products,
  • services, technical details and equipment available to users

  • You will make sure a high level of customer
  • satisfaction by clarifying its needs and ensure that they are met

  • You will create, publish and update working
  • What you bring :

  • Advanced French (both writing and
  • speaking)

  • Basic knowledge of Microsoft and Windows
  • solutions

  • Minimum knowledge of physical and virtual
  • hardware platforms

  • Basic knowledge about IP Networks management :
  • routers, modems, LAN, WAN, Linux / Unix server administration

  • Problem solving
  • Availability for working in shifts
  • Education : Computer Science / Informatics / Telecom
  • What we bring :

  • A relaxed and friendly environment that
  • encourages your growth;
  • Access to trainings to better developer your
  • skills;
  • Great benefits (too long to list actually)!
  • Regular

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