Single workflow owner - providing visible end to end leadership to drive onboarding results with the customer throughout the customer’s supplier onboarding journey.
Responsibility Areas :
During the onboarding project implementation phase
Working with the customer to plan and execute the agreed seller onboarding plan
Providing effective project management of the onboarding preparation tasks
Identifying and mitigating against risks and blockers to the onboarding goals - during design and project implementation phase
Aligning with the Professional Services engagement manager’s milestones and goals to ensure successful delivery of the overall implementation project
During the delivery phase of the onboarding workstream :
Named customer-facing Network owner driving onboarding success both internally and with the customer ensuring the agreed SLA and business case committed to Enterprise customers are met.
Accountable for securing a continuous onboarding enablement pipeline
Working closely with customer success on rolling forecast planning
Coordinating ongoing onboarding execution activity
Ensure internal and external visibility on customer onboarding progress.
Identifying and mitigating against risks and blockers to the onboarding goals - with customer & Internal stakeholders
Responding to customer onboarding escalations - Driving resolution with customer & network
Identifying and executing on retargeting, retraining, and strategy renewal requirements
During additional customer roll-out waves (a scaled approach to eventual customer onboarding self-management) :
Review country specific solution requirements
Coordinating any required changes to campaign collateral
Coordinating any additional project management, internal alignment and handover activity
Coordinating additional training requirements
Position requirements :
Bachelor's degree in Business, Technology or Computer Science and / or related field
5+ years experience in a consultancy / change management / delivery role
Consultancy skills in advocating best practices and standardization, adoption
Skilled and respected communicator, consultant, and influencer; able to engage with CFOs and CPOs of Fortune 500 companies
Self-starter who is resourceful and not afraid to make decisions
Strong prioritization and collaboration skills
Organized and demonstrates time management skills
Business level English, both written and oral & Business Level French, both written and oral.
Experience with procure-to-pay or e-commerce processes would be an advantage
We value diversity at our company. Tradeshift prohibits unlawful discrimination based on race, color, religious or religious creed, sex, sexual orientation, gender, age, marital status, veteran status, disability status or any other consideration made unlawful by applicable federal, state, or local laws.
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