Job summary
Amazon Physical Stores is a store with no lines and no checkout you just grab and go! Customers use the Amazon Physical Stores app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Check it out at amazon.
com / go. Our approach to problems is entrepreneurial. You will be challenged to invent, create and solve challenging problems as well as wear many hats and collaborate in an environment that’s more start-up than big company.
You will need a strong ability to troubleshoot hardware, software, and network issues.
We are seeking a Network Operations Manager to lead a team of talented Network Engineers in supporting, building and maintaining the technology that drives Amazon Physical Stores and the Just Walk Out Technology! You will be challenged to invent, create and solve challenging problems and mitigate risk, always ensuring a Customer Obsessed experience has occurred.
Your team will be working on hardware, software, and network infrastructure with a direct impact on the customer experience.
Responsibilities include direct management of support engineers, sys dev engineers, process and operational improvements, project management, coordination of resources across teams and acting as an escalation point for both internal and external customers.
You will be part of the operations engineering leadership team and interact with hardware, software, and infrastructure engineering teams to raise the bar for Security, Automation, DevOps patterns, and operational excellence.
Key job responsibilities
Lead automation efforts for a team advancing a service ownership culture.
Embrace the AWS ecosystem and drive innovation on top of it
Instill a culture that drives DevOps, hold a high-quality bar with code reviews, drive automation efforts to empower, and remove barriers for your team
Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with management and development team in bringing new technologies.
Provides detailed reviews of in-store technology disruptions, metrics and detailed planning.
Complete analysis and present periodic reviews of operational performance.
BASIC QUALIFICATIONS
Must have BE / B.Tech or equivalent degree. Higher education preferred with 10+ years of experience leading systems, networking, and support development efforts.
5+ years of direct people management responsibilities.
Excellent written and verbal communication skills in English (in person and via documentation / email) with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
You must be able to work with a minimum of technical supervision and supplemental engineering support, while responding efficiently to multiple program priorities.
Deep understanding of infrastructure automation delivered through the software development lifecycle including agile development, software architecture / patterns, and modern cloud services.
Architect, design, implement, support, and evaluate tools and services with a security, scalability, and performance mindset
Ability to handle multiple competing priorities in a fast-paced environment.
PREFERRED QUALIFICATIONS
Experience managing multiple concurrent programs and projects in an Agile environment.
Hands on experience in one of the technical domains; hardware, software, networking.
Experience with internet routing protocols and concepts : TCP / IP, BGP and OSPF
Experience with network operating systems such as Cisco IOS and JUNOS
Experience leading teams that are a part of international organizations. 
