Act as a entry point of contact and provide support to all customers in the assigned country : greetings, Log Interaction, Identification of Customer.
This will involve first call resolution for the majority of customer queries and ensuring complex cases are escalated to and followed up by the correct point of contact within Schneider Electric.
Queries will include but are not limited to the following :
Follow up on Leads generated from marketing activities.
Improve Customer Satisfaction by providing a high quality professional Primary Support to customers. Establish a strong and professional relationship with assigned accounts and contacts while assisting the relevant sales team to increase revenue and market share.
Identify new business opportunities, define and quote product from customers’ requests, coordinating with relevant Quotation, Sales or Marketing contact for special prices.
Communicate to relevant sales people.
Provide first level general support pre-sales and post-sales, telephone, mail and electronic to SE customers and partners or ensure a proper escalation to the first level technical support : price & availability, product selection, product substitution, answer question on catalog or on-
Acts as back-up for the colleagues who offer customer service support in the same language when they are not in the office and / or for the colleagues who offer support in a different foreign language in English when they are not in the office
Collaborate with Marketing on new product launches
Liaise between customers, After-Sales and Marketing regarding Product Quality Returns
What we offer :
Hands on training and access to our technical labs
Connection sessions with Global Management
Exposure to a multicultural and dynamic environment
Development Plan through Career path and coaching
Cool site environment
Employer with high focus on Sustainability
Qualifications Requirements :
Diversity and Inclusion - integral part of the company's history, culture and identity.