More than 4+ years ofimplementation, support, consulting or development experience (or equivalent)in enterprise business application.
Product expertiserequired -
HyperionFinancial Management (HFM), Financial Data Management(FDMEE), FinancialConsolidation and Close Cloud Service(FCCS)
Exceptional diagnosticand troubleshooting ability and skilled in using industry standard tools andtechniques.
Extensive experiencewith one or many aspects of Enterprise Business Application (Product knowledge,Log reading, Tuning, Troubleshooting techniques etc). Knowledge of networks,database configuration, server configuration, Web Server optimization loadbalancing hardware, SQL tuning and so on.
Ability and attitude toassist junior members of the team in training on new products and technologiesis required.
Functional knowledge inFinance is desired.
Ability to influence andgain cooperative relationships with wide range of stakeholders ranging fromexecutives to technical specialists.
Excellent communicationskills. Able to communicate very well both technically and functionally inhighly escalated situations. Able to produce audience-appropriate communicationwith executives, customer and others in tense, escalated situations
Good organizationalskills. Able to develop a coherent plan of action that meets everyone’s needsto resolve a given situation as quickly as possible.
Ability to persevere inthe face of obstacles and ensure customer’s success.
Should be process andresults oriented.
Self-starter, works wellunsupervised or with limited supervision.