Technical Support Engineer Level 1
Atos
Timisoara, Timis, GB
2 zile în urmă

About Atos

Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion.

European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions.

The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify.

Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence.

Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.

Key accountabilities :

  • Provide Level 1 guidance inside Aplication Hosting Solutions for incidents and issues to which we are notified by our customers or by monitoring systems
  • Ticketing system operation
  • 24x7 L1 support and tasks for SH / SAP / ATM / DBA
  • Cross tower Monitoring and Incident Support
  • SIA error handling for OSD
  • Troubleshoot issues
  • Assure the operation of Hardware and Software systems
  • Conduct all preparative actions in order to ensure full operation and availability of the environment
  • Take all preparative actions to ensure the quality and continuous optimization based on service levels
  • Desired profile :

  • Self-motivated
  • Proactive and flexible
  • Basic knowledge of Windows, UNIX, Linux, Database (Level 1, but not 0)
  • Excellent command of English
  • French Spanish German is a plus
  • Work in shifts, 24 / 7 support
  • Ability to work well as a team member
  • Methodical and disciplined approach to work
  • Very good communication abilities
  • Initiative and good learning abilities
  • Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.

    Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

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