Quality Assurance Manager
SOCIETE GENERALE
Bucarest, Roumanie
‎‎în urmă cu 1 oră

Responsibilities

The Quality Assurance Manager is responsible for supervising the activity of the quality assurance (QA) team, developing, implementing and maintaining a quality testing system delivered by the Know Your Customer operational teams, respecting the methodology and organizational norms.

What you will do :

  • Ensures strict compliance with agreed procedures, KYC policy and other rules governing the process ;
  • Evaluates customers' quality requirements and ensures their fulfillment ;
  • Collaborates with operational staff to establish quality control procedures, standards and systems ;
  • Facilitates proactive solutions by collecting and analyzing quality data ;
  • Formulates strategies to increase productivity and optimize processes ;
  • Monitors the efficiency, effectiveness and progress of the implemented strategies ;
  • Review processes to ensure they are in line with current trends ;
  • Identifies risks and proposes mitigation plans ;
  • Promotes a proactive and sustained quality assurance approach and encourages the sharing of good practices ;
  • Writes management reports / presentations and supports them in meetings dedicated to quality control.

    Profile required

  • Team management experience - minimum 2 years ;
  • Experience in quality control (Quality Assurance) - minimum 3 years ;
  • Previous experience in KYC / banking industry / shared services is an advantage ;
  • Good level of French (English is an important advantage) ;
  • Excellent communication and leadership skills;
  • Decision making skills;
  • Particular attention to detail and a results-based approach ;
  • Technical competence : the ability to use various programs / software and to generate reports ;
  • Ability to analyze data and review processes ;
  • Willingness to help other departments develop value-added solutions and activities ;
  • In-depth knowledge of performance matrices ;
  • Good PC knowledge, especially Office ;
  • Organizational skills and time management ;
  • Diploma in management or training in proximity management is a advantage ;
  • Knowledge of data visualization applications is an advantage.

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