Learning and Talent Operations Lead, Bucharest
The Learning and Talent Operations Lead is responsible for managing the global learning and talent processes that support the Learning, Development and Talent offerings globally for the Group.
This includes the documentation and maintenance of all processes, policies and SOPs, owning the logistics and back office support for the team globally.
This role requires an individual who is tech-savvy and able to manage and improve processes and ways of working which enhance UX and maximise the use of global technology platforms.
The role reports to the Head of Talent Development who is based in London and who has responsibility for the Group wide learning offer.
Key working relationships include :
Global Learning and Talent colleagues
Learning Technology Specialist
HR Operations and back office learning administration / support team
Maintains SOPs to ensure that all processes are clearly recorded and kept up to date. This includes all processes relating to Learning and Career Framework maintenance.
Owns the colleague interface through ServiceNow ensuring that all knowledge articles are kept up to date; and improving knowledge articles through employee feedback.
Ensures the Learning and Talent Dashboards and regular reporting against KPIs are produced and distributed as required.
Provides reporting / information to customer groups.
Manages deployment of licenses for online learning and holds the operational relationship with global online learning suppliers (e.
g. Linkedin Learning, Udemy, Intuition Knowhow)
Manages the relationship with GSS who provide administrative and logistical support to the global team. Ensures that the team are trained and act as the main point of contact for queries.
Works with the team to expand support and ensure a seamless user experience; and to improve learning administration and reporting processes.
Ensures that Workday Learning is kept up to date and course administration, joining instructions, post-course surveys etc are working effectively to provide a seamless user experience.
Tracks global budget spend and provides reporting on a regular basis.
Co-ordinates communication campaigns to maximise the use of learning offer globally in conjunction with local learning leads.
Trouble shoots any technical issues to ensure that all talent and learning processes / technical interfaces are working as they should.
Ensures that the compliance training schedule is managed appropriately and provides reporting to the compliance team.
Manages projects and change as required (for example, a global learning initiative / roll out as the Project Manager or a significant process change)
Maintains the Futures portal on behalf of the team including managing reviews with the Talent Development team to review job family groups;
to archive roles and to create new roles / JFGs on the portal as required. Ensures appropriate infrastructure is shadowed in Workday.
Maintains the functions shared drives
Skills and Experience
A minimum of 5 years in a multi-national company
Excellent communication skills, both written and verbal at all levels
Highly organised, calm, and able to manage concurrent projects and deliver to time and quality to global teams / colleagues
Excellent relationship and stakeholder management skills, internally and externally
Strong attention to detail, self-motivated, reliable and enthusiastic
FS or Tech sector experience
Experience of managing learning operations and a deep understanding of how back office for a learning function works
Able to communicate effectively at all levels; a collaborative team player who is happy to roll their sleeves’ up to ensure that tasks are completed
Experience of managing an outsourced supplier would be advantageous
People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture.
We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile so we meet the needs of our teams and customers.
We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.
A career with London Stock Exchange Group offers you the opportunity to be at the centre of the financial community. As well as competitive salaries and a range of attractive benefits, we maximise each employee’s potential through personal development plans, training, coaching and mentoring.