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Deal Specialist I, EMEA DM, SSC Benelux License and HW-21000FQOApplicants are required to read, write, and speak the following languages : English, German, Italian
The candidate should be advanced in English and German / Italian, any other foreign language is extra. Preferred profile is : problem solving abilities, team player, sound planning and organizing, attention to detail and excellent change management.
Previous customer service experience is a plus.
The Deal Specialist is a partner for the Sales team, offering support mainly for pre, but also for post-sales activities in order to secure the successful outcome of the negotiation process.
The position involves working in a multi-cultural environment and covering multiple countries and / or lines of business.
The work is fast-paced and seasonal in nature, corresponding with Oracle’s quarterly and annual fiscal cycles.
The Deal Specialist creates and validates contract documentation using Oracle's standard document templates, a set of contract options and in accordance with Oracle's policies and approvals, in response to requests received from Sales.
Given the business complexity, the contracts may require non-standard terms, subject to further analysis related to approvals and clauses creation.
For that purpose, the Deal Specialist follows defined engagement guidelines to liaise with other Deal Management teams, Finance, Legal and other groups across Oracle to ensure policy compliance and mitigate corporate risk.
Duties and tasks are standard with some variation, in accordance with the role’s specifics.
Detailed Description and Job Requirements
Processes and invoices customer orders in accordance with agreed contracts. Monitors contract and business terms to mitigate Oracle's risk.
As a member of Contract Management you will assist customers, both internal and external, with license contract interpretation, negotiations and administration of licensing agreements including extensions, new business, invoicing, credit holds, receivable issues and consolidations.
Draft and negotiate standard and non-standard contracts. Act as a liaison between consultants, Credit, License, Tax, Business Practices, Revenue accounting, and customers to resolve contractual and consulting business issues.
Validate all aspects of contract packages for accuracy and compliance with Oracle's Business Practices and Consulting Business Approvals / Process while maintaining customer satisfaction and responsiveness.
Submit contract order packages to Revenue accounting for order processing and project funding. Anticipate problems and initiate actions to ensure customer orders are processed efficiently.
Prepare contract status reports.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.
Excellent written, verbal, interpersonal, and analytical communication skills. Organized and detail oriented. Experience drafting standard contractual documents.
Ability to work effectively under time critical deadlines. Proficient in Email, MS Word and Excel. Knowledge of Oracle policies and procedures desired.
2 year experience in contracts, purchasing, or equivalent. BA / BS degree, Paralegal Certification or equivalent years of experience.
Regular Employee Hire