Quality Process Excellence Program Manager
Park IP Translations
Cluj-Napoca, Romania
1 zi în urmă

As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences.

Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 77,000 in-country linguistic resources.

Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types.

Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them.

www.welocalize.comTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MAIN PURPOSE OF JOB Quality Process Excellence Prescribes strategies and guides the improvement effort for the short term by driving process improvements MAIN DUTIES The following is a non-exhaustive list of responsibilities and areas of ownership of the Process Excellence Program Manager : - May be managing a team or a group of external resources - Develops new processes and assesses current processes to lead and drive process improvements.

  • Creates and / or maintains the documentation of new or existing processes- Supports internal, external or client's audits in collaboration with Quality Systems team- Is responsible for completion of tasks & responsibilities within the assigned functional group Training and support - Designs, provides, coordinates and / or supports the delivery of trainings to internal and / or external resources.
  • Analytics, Reporting, Knowledge and Asset Management - Prepares and present in Quality initiatives. - Manages, analyzes data and create reports related to performance, trends, and other statistical quality reports.

  • May maintain quality systems assets. Communication - Organizes and hosts meetings with different stakeholders as applicable.
  • Participates and may act as Operational Leads in global quality initiatives as required. - Collaborates and coordinates across all Quality Focus areas as required People Management - May manage a team of employees - May be the main PoC for external resources, i.
  • e. freelancers, operating as part of the Quality team - Supervises, coaches, and mentors other members of the Quality team.

  • Education
  • Master’s Degree and experience in the industry in lieu of Master’s Degree acceptable. Fields : Linguistics, Foreign Languages, Modern Languages, Translation, or related fields or equivalent work experience
  • Experience
  • Experience and proven track record in Localization Vendor, Language or Quality Management
  • Management or Quality Management specifically (>
  • 5 years)

  • Working experience in an ISO quality certified translation company may be required
  • Experience in Agile Methodology an advantage
  • Lean Six Sigma green belt a requirement
  • Skill and knowledge
  • Fluent in English (both written and spoken); an additional language at a fluent level (both verbal & written) preferred
  • Good understanding of Translation Memory tools, Translation Management Systems and Machine Translation Post-editing processes and tools an advantage.
  • Demonstrates good negotiation skills and situational awareness
  • Detail oriented and process driven
  • Takes initiative and ownership to get the job done while being a team player
  • Understands the importance of SMART objectives
  • Understands the need to share knowledge, build successors and does not hold back upcoming talent
  • Results driven work ethic with high energy and enthusiasm levels
  • Ability to manage multiple priorities in a fast-paced, time-sensitive, and deadline-driven work environment.
  • Ability to adapt in changing work environment.
  • Excellent communication skills with the ability to present structured arguments to diverse audiences, incl. colleagues, customers and vendors, and influence others.
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