Service Desk Agent with German
NTT DATA Services
Bucharest, B, RO
12 zile în urmă

ReqID : 37566

AtNTT DATA Services, we know that with the right people on board,anything is possible. The quality, integrity, and commitment of ouremployees are key factors in our company’s growth, market presenceand our ability to help our clients stay a step ahead of thecompetition.

By hiring the best people and helping them grow bothprofessionally and personally, we ensure a bright future for NTTDATA Services and for the people who workhere.

NTTDATA Services currently seeks a Service DeskAgent with German to join our team inBucharest, București(RO-B), Romania(RO).

RoleResponsibilities :

  • Identifyissues, investigate root causes and recommend solutions to reportedproblems;
  • Provide technical guidance inactivities associated with identifying, prioritizing and resolvingproblems by telephone and e-mail;
  • Screen,refer, and diagnose internal inquiries and work requests relatingto PC maintenance;
  • May prepare help deskincident reports and assist in hardware and softwareevaluation;
  • Participate in a supportive role byacting as a liaison between customer and departments within theorganization, to ensure that all on-
  • line system problems areresolved in an accurate and timelymanner;
  • Qualifications :

  • Universityeducation, preferably technical degree or Microsoftcertifications;
  • Up to two years’ experiencethat shows good knowledge of Microsoft Operating Systems local andremote administration and Microsoft Office familyapplications;
  • Experience of providing remote ITsupport;
  • Excellent communication and customerservice skills;
  • Fluency in German andEnglish;
  • Flexibility to workshifts;
  • This position is onlyavailable to those interested in direct staff employmentopportunities with NTT DATA, Inc. or its subsidiaries.

    Pleasenote, 1099 or corp-2-corp contractors or the equivalent will NOT beconsidered. We offer a full comprehensive benefits package thatstarts from your first day ofemployment.

    About NTT DATAServices

    NTT DATA Services partners withclients to navigate and simplify the modern complexities ofbusiness and technology, delivering the insights, solutions andoutcomes that matter most.

    We deliver tangible business results bycombining deep industry expertise with applied innovations indigital, cloud and automation across a comprehensive portfolio ofconsulting, applications, infrastructure and business processservices.

    NTT DATA Services, headquartered inPlano, Texas, is a division of NTT DATA Corporation, a top 10global business and IT services provider with 118,000 professionals in more than 50 countries, and NTT Group, a partnerto 88 percent of the Fortune 100.

    Visit nttdataservices.com tolearn more.

    NTT DATA, Inc. (the Company ) is anequal opportunity employer and makes employment decisions on thebasis of merit and business needs.

    The Company will considerall qualified applicants for employment without regard to race,color, religious creed, citizenship, national origin, ancestry,age, sex, sexual orientation, gender identity, genetic information,physical or mental disability, veteran or marital status, or anyother class protected by law.

    To comply with applicable lawsensuring equal employment opportunities to qualified individualswith a disability, the Company will make reasonable accommodationsfor the known physical or mental limitations of an otherwisequalified individual with a disability who is an applicant or anemployee unless undue hardship to the Company wouldresult.

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