About The Role
Tradeshift is looking for a Partner Enablement & Success Manager to support all partners who are providing strategic products and services which surround the core Tradeshift Platform.
As a Partner Enablement & Success Manager you own the overall responsibility of dedicated partners & vendors globally towards all external and internal stakeholders.
You are the strategic and trusted advisor for them and you ensure a successful and profitable business relationship for Tradeshift.
The Partner Enablement & Success Manager reports into the VP, Strategic Finance Organization and will partner with the Alliances, Customer Success and Product teams and other important stakeholders on any partner contract and processes, which have strategic impact on the Tradeshift Platform.
The operational management of strategic partners and vendors is not yet established as a function within Tradeshift. With that the Partner Enablement & Success Manager has the mandate and responsibility to define and implement the function across Tradeshift.
What You’ll Be Doing
Develop an end-to-end operational Partner Management process starting from the partner sales hand-over to actual billing processes
Partner closely with the Customer Success and Alliance Sales team to ensure the proper onboarding of new partners and a stable, high quality delivery of existing partners to end-clients.
Being responsible for the overall commercial and contractual relationship together with the Alliances Sales team including renewal and (re-)negotiation of contracts
Take on the existing manual partner billing process and develop and end-to-end scalable billing process to ensure balanced cash-flow between partner and end-client billing
Analyse the existing partner basis in terms of contract terms, delivery & profitability and develop a potential harmonization plan (e.
g. for scanning partners) towards end-clients
Develop and maintain a partner P&L
Create partner enablement and success plans for the most important partners / vendors
Plan regular quarterly business reviews with partners and potentially specific end-clients
Create a long term risk mitigation strategy for partners with direct impact to end-client delivery like scanning & compliance partners.
Ensure that products and services are delivered in a timely manner and high quality. Implement partner KPIs and Measurements
Serve as partner advocate by being the link of communication between partners, internal teams and if needed end-clients
Resolve any issues and problems faced by partners and deal with complaints to maintain trust
Work close together with the Product team to ensure alignment between partner delivery and the Tradeshift Product strategy
Prepare regular reports of partner status, profitability, risks and mitigation strategies
Let’s Connect If You
Have prior experience working for established SaaS software vendor in a Partner Manager / Commercial role
3+ years of experience in analytical or process-oriented roles
Excellent interpersonal and communication skills, with the ability to communicate and influence at a senior level; must be able to foster and maintain strong partnering relationships with Sales, Customer Success and other internal departments
Excellent teamwork skills to collaborate with the Sales team, Legal, Finance and all other key stakeholders
Ability in problem-solving and negotiation
Strong Excel skills required / Google Doc skills a plus, proficient in PowerPoint
Ability to communicate complex scenarios and topics in a clear and ingestible manner
Strong analytical skills, problem solver, detailed oriented and appreciation for accuracy
An ability to efficiently provide high-quality work in a fast-paced environment
Strong time management and organization skills with flexibility to work in a fast-paced, changing and international work environment
Comfortable working across global time zones
Accountable and able to work independently to achieve deadlines
We value diversity at our company. Tradeshift prohibits unlawful discrimination based on race, color, religious or religious creed, sex, sexual orientation, gender, age, marital status, veteran status, disability status or any other consideration made unlawful by applicable federal, state, or local laws.
All your information will be kept confidential according to GDPR guidelines.