Service Support Specialist
Bucharest, Bucharest, Romania
4 zile în urmă

Service Support Specialist

Posted date : Jun 22, 2022 Location :

Bucharest, Bucharest, Romania

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark.

When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology.

This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Great Opportunity

We are now looking for a Service Support Specialist for trouble-tickets triage and dispatch, handling critical issues and trouble-tickets life-cycle.

You will :

  • Work with the applications for trouble ticket management and work requests;
  • Handle mailbox, blocking issues and chasing on trouble tickets;
  • Dispatch work orders to the Field Engineers and follows-up until closure;
  • Interact with other Engineers or Technicians, customer technical staff, and other groups within the Service Delivery organization.
  • To be successful in the role you must have :

  • A powerful desire to learn about telecommunication networks;
  • Proficiency in English;
  • Availability to work in shifts (day and night);
  • Perseverance, initiative, self-confidence and practical spirit.
  • Benefits :

  • Contract type : full time;
  • 25 vacation days / year;
  • Medical & life insurance;
  • Career plan mentoring;
  • Competitive referral bonuses for recommending your friends to work at Ericsson;
  • Flexible benefits from your favorite brands available on flexible benefits portal;
  • Gym subscription (available in flex benefits together with a series of other options);
  • Internal learning platform to develop your knowledge, skills, and proficiencies & curated external content articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile-enabled);
  • In case of travel, daily allowance, transport, and accommodation will be paid by the company.
  • Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams.
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