Junior Application Support with German – GBS
Timisoara, Romania
2 zile în urmă


You will be part of the Customer Service Support GBS department of Continental Automotive Romania SRL.

You will support the customers who are using application Feet Whisperer , when they are facing different issues or have different questions.

Your main area of responsibilities will be :

  • Resolve customer complaints via phone, e-mail or social media, determining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment; following up to ensure resolution

  • Manage large amounts of incoming calls
  • Managing a high volume of daily social media posts, communicating with social media followers, including responding to queries in a timely manner.
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods / tools
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
  • Work with customer service specialist and social media specialist to ensure proper customer service is being delivered.
  • Qualifications This is what it takes to be a successful in Junior Application Support with German :

  • Student at Economics, Communication, Social Sciences, Technical Sciences, etc.;
  • Advanced knowledge of English and German;
  • Very good knowledge of MS Office (World, Excel, PowerPoint);
  • Very good communication skills;
  • Customer oriented person;
  • Solution and quality oriented;
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