Junior Support Specialist
3 zile în urmă

Job Title Cloud Application Operations / Junior Support Specialist

The Finastra FinCloud is supported by a global ecosystem of infrastructure providers, system integrators and solution partners delivering Finastra solutions in the Cloud intended for the highest level of security, performance and operating excellence for Cloud operations in financial services industry.

Technical Operations will be responsible for automating, organizing, monitoring, supporting and maintaining all FinCloud applications and systems provided as a service offering across FinCloud Ecosystem, ensuring that services are delivered to the highest levels of quality, performance, resilience and availability in order to support our Clients business.

The team provide Level 2 technical operations support to other Finastra support teams, assisting their diagnosis and resolution of issues for our Clients.

Responsibilities and Accountabilities :

Operations :

  • Investigation and troubleshooting on arising technical issues and incidents;
  • Administrate resources and services using Multi-Cloud Platforms (Microsoft Azure, AWS, Google Cloud);
  • Participate on implementing new Finastra software as cloud solutions;
  • Installation, configuration and maintenance of cloud solutions and third party tools;
  • Configure the integration of cloud solutions with other 3rd party systems;
  • Development and maintenance of Cloud Application Operations scripts for operational tasks automation;
  • Deployment of patches and services pack for cloud solutions, in addition to supporting implementations and major upgrades;
  • Access management using Corporate tools;
  • Providing technical support and management, working closely with other technical IT operational teams during Incident response and resolution;
  • Adhere to change management procedures and Finastra best practices;
  • Ensure that incident resolutions and requests are delivered to SLAs;
  • Provide updates and recommendations to management for implementations adjustments;
  • Create, review, and update knowledge base articles for internal and external use with goal of spreading knowledge internally;
  • Monitoring Finastra Cloud Services :

  • Work with other Finastra Operations teams to build, maintain and improve monitoring practice across Finastra Cloud Services;
  • Monitor the services, collect application performance monitors data and evaluate the metrics;
  • Act proactively based on different alerting mechanisms;
  • Skills and Qualifications

  • Bachelor degree in Computer Science, Software Engineering or equivalent;
  • 0 2 years of hand-on work experience in public cloud infrastructure and services experience (Azure, AWS, GCP, IBM Cloud);
  • Previous experience with Windows and Linux operating systems;
  • Relevant experience in cloud solutions architecture, design and management;
  • Knowledge of IT operations;
  • Knowledge of High Availability and Disaster Recovery architectures and solutions;
  • Basic networking knowledge and troubleshooting skills;
  • Should have expertise in some of the following : database technologies (Oracle, SQLServer, SQL, PL / SQL); scripting languages (Perl, Python, Korn Shell, Windows batch);
  • Middleware : Apache Tomcat; IIS Server, Java technologies;
  • Solid analytical and critical problem solving skills;
  • Strong written and verbal communication skills;
  • Customer centricity and service delivery minded;
  • Must be available for on-call shifts rotation;
  • Raportați această lucrare

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Email-ul meu
    Făcând clic pe "Continuă", acord nevoo consimțământ de a procesa datele mele și de a-mi trimite alerte prin e-mail, așa cum este detaliat în policyApplicația de confidențialitate a lui neuvoo. Pot să-mi retrag consimțământul sau să mă dezabonez în orice moment.