Customer Service Coordinator
Greenlee Textron Inc
Cluj-Napoca, Romania
3 zile în urmă

By joining Emerson as a Customer support coordinator , you will have ameaningful role in for handling all after sales service for Insinkerator UK andEMEA.

You will be responsible for providing guidance and assistance to ourcustomers via phone or e-mail in any inquiries they might have regardingproducts and warranty issues.

Through this role we will give you the opportunity to work in a dynamicenvironment coordinating the Customer Service Team, covering both process andpeople management responsibilities.

Are you customer-focused, well-organized and driven for result? Then joinour Emerson team!

In this role you will :

Handle Inbound / OutboundCalls :

Inbound calls :

  • Interact with consumers providing world class customer service by responding to inquiries, requests or concerns about InSinkErator’s products and services within the required service level.
  • Gathers relevant facts, identifies symptoms, evaluates and analyses needs and delivers solutions that meet customer expectations in adherence to the set quality guidelines
  • Accurately document and update interactions and enters information in CRM
  • Accurately identify and raise issues to the proper channel
  • Outbound calls :

  • Follow up on specific campaigns, sales leads, demonstration requests & other commercial or technical questions received via website or other
  • In future, initiate proactive sales calls under the guidance of the Sales team to develop replacement sales
  • Other communication andadministrative tasks :

  • Keeping the CRM system up to date and inputting new customers to the CRM
  • Sending letters / standard communication messages via fax / email
  • Following regular product training.
  • Team Management Responsibilities :

  • Participate to the recruitment process, train the new joiners and define and set the performance objectives and performance indicators
  • Manage the performance of his / her direct report and conduct the annual performance review according to the company practice
  • Ensure the team is motivated and engaged and target a high retention.
  • For our position you will need :

  • Graduate level qualification preferred
  • Minimum 3 years of relevant experience in customer serviceenvironment
  • Experience in coordinating teams
  • Fluent English with another language fromFrench / German / Italian / Russian / Spanish.
  • Proficiency with Oracle and MS Office Applications, abilityto learn CRM system.
  • Who you are :

    You are passionate about making an impact and always act with integrity. Youcontinuously push yourself to achieve new goals and are not afraid to questionthe status quo by proposing solutions to problems.

    Our Offer to You

    By joining Emerson as a Service Administrator, you will be working at theheart of our business. This means that the skills and business insight gainedcan serve as an invaluable foundation toward developing your career within ourglobal organization.

    We offer plentiful opportunities for advancement andsupport this through our formal personal development planning process.

    Our on-boarding program uses a blended learning approach to get you up andrunning as quickly as possible. You benefit from Emerson certified trainerswith extensive knowledge of our customers, products and applications.

    Our global Women in Stem initiative gives you the chance to connect withlocal peers that share the same interest, to promote the diversity &inclusion and early STEM education and to benefit from professional developmentto access leadership opportunities.

    Also, we are committed to maintaining apartnership with the Society of Women Engineers (SWE).

    Our inclusive company culture celebrates the unique perspectives, diversityof thoughts, and exceptional innovation that come to life when we actively seekto hire and develop the best, the brightest team members from all backgrounds.

    These unique points of view help foster fresh thinking and new ideas, ensuringour continued success into the future.

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