Accounts Payable Helpdesk – Assistant Manager - English
Genpact
Bucuresti, Romania
1 zi în urmă

Responsibilities

The position requires excellent interpersonal and analytical skills to handle the transaction flow and provide direction and coordinate accounting & reporting functions to ensure timely closure of the period ends.

The incumbent will be responsible for the daily supervision and efficiency of the team. Manage and provide overall direction and guidance to deliver on operational goals within the assigned area and ensure timely and accurate completion of work with excellent stakeholder leadership skills.

  • Provide assistance to customer's end-users on PR, PO, AP & VMD process issues and 'stuck' transactions;
  • Provide e-mail and chat support in the agreed areas with English language.

    Redirect queries received but not in scope of helpdesk to other support areas according to agreed procedures (which may in some cases require the helpdesk to raise a technical ticket).

    Your role will function as an overlay of technical and domain experts and bring value through disciplined solution management skills.

    Find opportunities for efficiency improvements of helpdesk processes including LEAN methodology and automation where feasible.

    Recommend target updates to training or help materials and new training requirements based on high frequency calls to helpdesk (type of call, business areas etc.

    with the aim of reducing helpdesk calls and increasing the percentage of self-service.

    Maintain helpdesk scripts and standard operating procedures for team to ensure up to date with the latest service requirements and any tool changes / enhancements.

    Qualifications

    Minimum Qualifications :

  • Very good written and verbal English language skills.
  • Should have good attention to details and self-discipline, possessing the ability to connect the dots.
  • Demonstrated intellectual curiosity and ownership mentality, displays a willingness to challenge the status quo leading to the creation and implementation of excellent processes.
  • Demonstrates the ability to think at the goal level (smart, agile, demonstrates common sense).
  • Interpersonal skills and the capacity to work independently and with a team.
  • Previous experience in leading an AP team.
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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