Engineer 1st Line
Vodafone
Bucharest, RO
3 zile în urmă

15-Sep-2020 Full Time

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do.

We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Description

1st Line Operations of Vodafone Network in a multi-vendor environment.

Monitors and maintains Vodafone Network (24h / 7days), dispatches field force and 2st Line personnel, performs periodical reports and follow up in order to reach the agreed Network and NOC KPI’s.

Performs first level troubleshooting ensuring quality and continuity of service and for Vodafone Network.

In collaboration the 1st line engineers and technical leaders, as well as with the 2nd Line Operations teams, works out procedures related to the analysis of alarms in order to detect and eliminate faults.

Stays up to date with required network technologies.

Participates in execution of Bussines Continuity Plans for network recovery in case of emergency situations (earthquake, fire, flooding).

Activities

24h / 7days monitoring of the Vodafone Network (RAN, Core, VAS, Fixed), using umbrella fault management systems and specific NMS’s.

Investigates and solves regular issues and incidents, provides support to Field Force, SMC, Performance, Problem and Incident Management Teams.

  • Dispatches field engineers and contractors, in case of incidents that need on site support and follows up the issue until it is solved;
  • Escalates technical problems to 2nd Line Operations in order to solve incidents as soon as possible (with support from 1st Line engineer as needed).

    Offers phone and email support to Field Force, third parties and internal departments.

    Provides notifications and support for P4 / 5 outages.

    Participates in internal and external training sessions.

    Consistently progresses in knowledge development and upskilling.

    Follows up regular tasks until completion.

    Supports new processes and projects transferred within the team.

    Follows-up on escalated incidents and customer complaints.

    Skills

    Ongoing or finalized university studies, preferably in a technical area (eg. Faculty of Electronics, Telecommunications and Technology Information)

    Experience in an IT / Telecom environment is considered a plus

  • Basic theoretical knowledge of telecommunication services and technologies (2G / 3G / 4G / 5G / Networking);
  • Capable to understand and to work with different Windows applications (WEB - based);
  • Good communication skills;
  • Team working oriented;
  • Good Knowledge of English language;
  • Knowledge in other European languages is a plus (operationally relevant);
  • Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.

    We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.

    We actively encourage everyone to consider becoming a part of our journey.

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