Customer Service - Senior Process Associate - English
Genpact
Bucuresti, Romania
5 zile în urmă

Responsibilities

We are handling the Warranty claims / Parts Support / Product Return process :

  • Warranty Claims management : On-hold claims processing, Warranty claim closing and invoice processing, Abnormality check call, Abnormal claim audit, Parts collection issue follow-up & AP declaration;
  • ASC Parts Support : Parts issue liaison and support, Parts return, Parts claim handling;
  • Product Return Management : Process the Exchange / Refund of products;
  • We are acting as liaise between customer HQ / Subsidiaries and local service centers / Dealers;
  • We need to audit the warranty documentation against country specific requirements and initiate resolution according to procedures;
  • You should raise / Initiate Credit Notes / Post invoices etc, prior to sending for further actions to relevant client departments;
  • Collaborate with the appropriate partners for claim resolution (HQ / Finance / Contact center / Depot);
  • Ability to work with data from multiple systems or sources;
  • We will need an analytical, confident and assertive person;
  • Work ethic and personal time management;
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract;
  • Work in a multicultural environment;
  • Various trainings (initiating, soft skills);
  • Possibility of development;
  • Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).
  • QualificationsMinimum qualifications

  • Very good knowledge of English, min B1
  • Good MS Office (especially MS Excel) knowledge.
  • Analytical thinking and ability to learn fast.
  • Encouraged qualifications

  • Personal culture and client management expertise.
  • High motivation and ability to learn.
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