Critical Logistics Service Agents
București, București, ro
‎în urmă cu 7 ore

Scope of Position :

Ensure timely and accurate movement of all freight and information, while providing an exceptional customer service within CLS department.

Major Duties and Responsibilities :

Operations : General


o Understand department process flow, constantly looking for areas of improved efficiency.

o Interact with our customers in arranging their international shipments and Ensure smooth and timely freight process flow

o Be pro-active and finding solutions for our customers, keeping them advised during and after shipment processing and offering alternative solutions where required.

o Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved).

o Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.

o Ensure all customers standard operating procedures are followed as per the DLSOP

o Follow department process flow, and looking for best practices to improve operational efficiency and productivity

o Create and update DLSOPs

o Escalate issues to Management when necessary, with no delay

o Participate in the transition of new customers if necessary

Order receipt / Quoting

o Receive shipment orders from customers & acknowledge within required timeline

o Prepare, present, and manage pricing / quoting process

Shipment processing

o Execute bookings on behalf of the customer using the appropriate booking tools

o Execute routing of the shipment and update the operational system as needed

o Arrange pickup of the freight, including communication with the service provider, ensuring all information, labels and documents are provided timely and in an accurate manner

o Prepare and edit transport documents and ensure accurate and timely data entry into our operational system

o Prepare and submit export customs documents / declarations using Customs systems

o Complete DG check list of all DG files prior delivery to the airline

o Daily contact with airlines (booking) and trucking companies (for all pickup request)

Follow-up & measurement

o Ensure the follow up of CLS shipments and the delivery once customs cleared

o Maintain communication with destination branches, alert, and handover shipment to the appropriate branch contacts

o Ensure continuous communication with customer and destination offices throughout the entire shipment movement

o Use tracking and visibility tools, execute reporting if any delays with correct event code in our operational system

o Track key performance indicators (KPIs) and ensure visibility with customers

o Prepare dashboards and analyses for evaluations / meetings quarterly or when needed

Sales :

Support the supervisor / manager :

  • Pro-actively provide pricing alternatives, routing solutions and technical assistance to customers
  • Respond to requests for proposal, quotation, or information timely and with market competitive pricing matching the scope of service required by the customer
  • Participate to retention calls.
  • Qualifications

    Qualifications, Experience and Education Requirements

  • 1 to 2-year related experience and / or training; or equivalent combination of education and experience
  • Good market and product knowledge
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Experience in the handling of hot shipments on any MOT, preferable air and truck, but not limited
  • Understanding of air and brokerage documentation process it is considered a plus
  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Word).
  • IATA certification (preferred, but not mandatory)
  • DG certification (preferred, but not mandatory)
  • Have a passion for high profile, high pressure shipments moving at a fast pace
  • Ambitious, willing, and able to take the next step on in your career
  • Able to negotiate
  • Fluent in English.
  • Reporting Structure

  • CLS Lead Agent, Supervisor and Manager
  • Additional Information

    All your information will be kept confidential according to EEO guidelines.

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