Institutional Support Analyst - English & Spanish Speaking
QS Quacquarelli Symonds
5 zile în urmă

The role will focus on working with members of our broader community inside universities to build and secure supportive partnership between them and QS.

Responsibilities include :

  • Institutional support : Provide world class customer experience to our institutional clients and participants solving their queries, helping them in onboarding process and at key later checkpoints.
  • Support client engagement, and ultimately delight, through our conferences and publications, supplementary webinars, and email and phone support when required.

  • Data Acquisition and Validation : Gathering correct information from universities and detailed validation of data to evaluate universities.
  • Effectively liaison with these clients to help clarify certain things about the data.

  • Product delivery Delivery and execution of QS Stars audits. Checking and troubleshooting on analytical dashboards for the clients.
  • Customer research Ability to scan the web or other applicable sources for useful information and contribute to high quality and insightful research outputs.
  • Drawing together customer / user research from key product areas and pass on the relevant feedback to the product teams.

    The ideal candidate will have :

  • Graduate degree with 2-4 years’ experience working in a professional environment. A prior background in auditing or consulting is highly desirable.
  • Excellent organisation and time management skills.
  • Strong decision-making skills and attention to detail.
  • Excellent written and verbal communication skills in English and Spanish
  • Strong inter-personal skills and the ability to work with cross-functional teams and multiple stakeholders.
  • Ability to analyse quantitative and qualitative data and synthesise clear narratives and conclusions.
  • Experience working with data in Microsoft Excel and other office software.
  • A passion for, or deep interest in, higher education and the role of universities in building a better world.
  • An international perspective gained through work or study and interest in the international higher education sector, would be valuable.
  • A few things that make QS a great place to work include :

  • Competitive package
  • Flexible working
  • Vibrant social environment and multicultural, multinational culture, strong team spirit
  • Focus on welfare ride to work scheme, yoga classes, global wellness team, EAP and health plan, mental health first aiders, diversity and inclusion initiatives
  • Strong recognition and reward programs peer recognition platform, quarterly and annual awards, annual bonus scheme
  • Support for volunteering and study leave
  • Certified carbon neutral company
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