Job DescriptionTimely and accurate order & quotation processing in SAP;Provide customers with information related to price and availability, order status, products etc.
Process customer returns via SAP;Claims management;Manage the open orders by extracting and analysing SAP reports;Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved;
Ensure customer issues via telephone / email are dealt with promptly and within a minimum timeframe;Raise requests for creating and updating SAP data (customer master data, material master data, etc.
Communicate with other departments to ensure that customers’ needs and claims are being dealt with promptly;Active participation for the project related continuous improvement process;
Provide training and support to team members;Fulfil additional tasks required by direct superior.QualificationsSolution oriented;
Proactivity and reliability;Good conflict management;Independent decision making;Adaptability;Customer orientation skills;
Active listening and quick comprehension.RequirementsLanguage skills : German and English B2;Good written and oral communication skills;
Attention to detail;Analytical thinking;Ability to synthesize;Team-player;PC skills : MS Office (Excel, Word);Multitasking.Additional Informationnull