Order Management Analyst with German Back Office
Bosch Group
Timișoara, RO
4 zile în urmă
source : jobs4it

Job DescriptionTimely and accurate order & quotation processing in SAP;Provide customers with information related to price and availability, order status, products etc.

  • Process customer returns via SAP;Claims management;Manage the open orders by extracting and analysing SAP reports;Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved;
  • Ensure customer issues via telephone / email are dealt with promptly and within a minimum timeframe;Raise requests for creating and updating SAP data (customer master data, material master data, etc.

  • Communicate with other departments to ensure that customers’ needs and claims are being dealt with promptly;Active participation for the project related continuous improvement process;
  • Provide training and support to team members;Fulfil additional tasks required by direct superior.QualificationsSolution oriented;
  • Proactivity and reliability;Good conflict management;Independent decision making;Adaptability;Customer orientation skills;
  • Active listening and quick comprehension.RequirementsLanguage skills : German and English B2;Good written and oral communication skills;
  • Attention to detail;Analytical thinking;Ability to synthesize;Team-player;PC skills : MS Office (Excel, Word);Multitasking.Additional Informationnull

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